Sounds a lot like what we go through too.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, January 26, 2012 11:45 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Epicor Premium Support Plan vs. Standard Support Plan
For us it works a bit differently,
We get the bill, we call and complain
We get a new quote , we call and complain They said there is nothing they can do we threaten to cancel maintenance they give us a new quote we call and complain they tell us there is nothing they can do we "give back" modules we don't use they say no, here is a new quote we complain they say no we complain they cancel our maintenance we call back and get a new quote we pay for the quote
The whole thing take about 2 months LoL
*Jose C Gomez*
*Software Engineer*
*
*
*checkout my new blog <http://www.usdoingstuff.com> *
*
*T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com
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<http://www.google.com/profiles/jose.gomez> <http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>
<http://www.usdoingstuff.com>
*Quis custodiet ipsos custodes?*
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, January 26, 2012 11:45 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Epicor Premium Support Plan vs. Standard Support Plan
For us it works a bit differently,
We get the bill, we call and complain
We get a new quote , we call and complain They said there is nothing they can do we threaten to cancel maintenance they give us a new quote we call and complain they tell us there is nothing they can do we "give back" modules we don't use they say no, here is a new quote we complain they say no we complain they cancel our maintenance we call back and get a new quote we pay for the quote
The whole thing take about 2 months LoL
*Jose C Gomez*
*Software Engineer*
*
*
*checkout my new blog <http://www.usdoingstuff.com> *
*
*T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com
<http://www.linkedin.com/in/josecgomez> <http://www.facebook.com/josegomez>
<http://www.google.com/profiles/jose.gomez> <http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>
<http://www.usdoingstuff.com>
*Quis custodiet ipsos custodes?*
On Thu, Jan 26, 2012 at 12:17 PM, Manasa Reddy <manasa@...> wrote:
> **
>
>
> Of course that makes sense...but if you talk to the right people you
> don't need a supplemental.
>
> This was always the case unless it ha changed in the last two years.
>
> M. Manasa Reddy
> manasa@...<mailto:manasa@...>
>
> 630.806.2000 x1515
>
> Ex scientia, vera
> ________________________________
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
> Behalf Of Joshua Giese
> Sent: Thursday, January 26, 2012 10:52 AM
>
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Re: Epicor Premium Support Plan vs. Standard
> Support Plan
>
> Without a supplemental agreement with Epicor maint is % of the MSRP
> list price. Even if you paid a discounted amount for the software the
> maint is still based on its MSRP without a supplement.
>
> For example, without any special negotiations, DMT is 3200 dollars list.
> The
> std maint would be 640 per year and the prm maint would be 736 per year.
>
> In our case we have a supplemental that for the first 5 years of main
> we get a reduction on the cost of our maint of 20% so instead of the
> 640 for our std maint for DMT we pay 512.
>
> Make sense?
>
> Joshua Giese
>
> Chief Technical Officer
>
> 920.437.6400 Ext. 337
>
> *Do not follow where the path may lead. Go instead where there is no
> path and leave a trail - Harold R. McAlindon*
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:
> vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
> Of
>
> Manasa Reddy
> Sent: Thursday, January 26, 2012 8:36 AM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
>
> Subject: RE: [Vantage] Re: Epicor Premium Support Plan vs. Standard
> Support Plan
>
> It is % of the price you paid for the software originally.
>
> M. Manasa Reddy
> manasa@...<mailto:manasa%40weldcoa.com> <mailto:
> manasa%40weldcoa.com>
>
> 630.806.2000 x1515
>
> Ex scientia, vera
> -----Original Message-----
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com> ] On
> Behalf Of Ken Williams
> Sent: Thursday, January 26, 2012 8:29 AM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> Subject: RE: [Vantage] Re: Epicor Premium Support Plan vs. Standard
> Support Plan
>
> I believe it's % of list price, not purchase price. If this is
> incorrect I'd love to know.
>
> Ken
>
> -----Original Message-----
> From: Rob Bucek [rbucek@...<mailto:rbucek%40dsmfg.com> <mailto:
> rbucek%40dsmfg.com> ]
> Received: Thursday, 26 Jan 2012, 7:21am
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> [vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com> ]
> Subject: RE: [Vantage] Re: Epicor Premium Support Plan vs. Standard
> Support Plan
>
> % of purchase price
>
> Rob Bucek
> Production Control Manager
> PH: (715) 284-5376 ext 311
> Mobile: (715)896-0590
> FAX: (715)284-4084
> [Description: cid:1.234354861@...<mailto:
> 1.234354861%40web65412.mail.ac4.yahoo.com>
> <mailto:1.234354861%40web65412.mail.ac4.yahoo.com>
> <mailto:1.234354861%40web65412.mail.ac4.yahoo.com>]<http://www.dsmfg.c
> om/> (Click the logo to view our site)<http://www.dsmfg.com/>
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
> <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
> On Behalf Of Nancy
> Sent: Thursday, January 26, 2012 8:20 AM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Re: Epicor Premium Support Plan vs. Standard
> Support Plan
>
> Hi All,
>
> We're getting ready to pay next month, and this is very interesting to m.
>
> What does this mean 23% for premium and 20% for standard? Percent of what?
>
> How do you go about negotiating? It feels like there's little room for
> that, since, of course we need some support and can't just write
> Epicor support off ~ although it certainly is very tempting some days
> :)
>
> Thanks,
> Nancy
>
> --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>,
> James
> Todd <james.todd@...> wrote:
> >
> > For us the difference is 23% for premium and 20% for standard, so
> > it's
> not
> a huge difference but it also depends on what you negotiated. If your
> operation is weekdays, there really isn't a need to pay for premium.
> Besides, you can still get support after hours in a crisis they just
> charge you a high incidental fee. We're pretty close to a 24/7
> operation and we still just use standard support.
> >
> > From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>]
> On Behalf Of laraines422
> > Sent: Wednesday, January 25, 2012 12:33 PM
> > To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:
> vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
> > Subject: [Vantage] Epicor Premium Support Plan vs. Standard Support
> > Plan
> >
> >
> >
> > Hi All,
> >
> > We just received our invoice from Epicor for our annual support.
> > Ugh! :-(
> >
> > My question to you: have any of you changed from a Premium Plan to
> > the
> Standard Plan - or vice versa? We're on a Premium Plan - and while we
> haven't received a quote yet for downgrading it to a Standard Plan,
> I'm curious if one can really tell the difference.
> >
> > We're pretty basic - Monday through Friday, 40 hour workweek.
> >
> > Thanks in advance!
> > Laraine
> >
> >
> > ________________________________
> >
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> > [Non-text portions of this message have been removed]
> >
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
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