Vantage 8.0: Global Alerts

Yahoo Archive
1
Guess I have a reason to move to 809 now. Yes, I did set up the email process, and attached it to a schedule. Thanks for your help!

Calvin Dekker <calvin@...> wrote: If you're not on 809 patch, there is a known bug with email formats.
The message processes but cannot be sent.

I don't have the MPS # but Virginia knows of this bug. It's fixed in
809 patch and works well.

On a side note, do you have a Process running for the sending of messages?

HTH,
Calvin

-------Original Message-------

From: Kelly Potratz
Date: 9/1/2006 11:22:06 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage 8.0: Global Alerts

Thanks. I did run telnet <your.smtp.server's.ip.address> 25, and I did
receive a response.

Mark Wonsil <mark_wonsil@...> wrote: > According to support this means
my email setup in the company is not
> correct. However, I have validated that it is indeed correct. So
> support says that something else might be blocking the traffic.
>
> What can I look at to see what might be blocking traffic on Port 25?

Your mail server for one... It is best practice to not allow just anyone to
send mail through your email server. Check to see if your mail server allows
relayed mail from your Vantage server's IP address.

To check this out, go to your Vantage server, open a DOS windows (Start |
Run
| CMD) and type:

telnet <your.smtp.server's.ip.address> 25

and see if it is allowing a connection. If not, then it's a relaying issue
and
you'll have to give permission in your mail server.

Also, if your server requires SMTP authentication, that can cause issues too


Mark W.


---------------------------------
Get your email and more, right on the new Yahoo.com

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]






---------------------------------
Get your email and more, right on the new Yahoo.com

[Non-text portions of this message have been removed]
2
I have configured the email setup for our company, and validated the
information by sucessfully telneting into our SMTP server. I have
created a Schedule. I have attached the Global Alerts Email Server
Process to a schedule.

The process seems to run, but my mail never sends. I am receiving
error '09/01/06 08:21:50 Global Alerts Email Process - Email Send
Failure - SMTP Code:0'.

According to support this means my email setup in the company is not
correct. However, I have validated that it is indeed correct. So
support says that something else might be blocking the traffic.

What can I look at to see what might be blocking traffic on Port 25?

Thanks in advance for your help!
Kelly Potratz
3
> According to support this means my email setup in the company is not
> correct. However, I have validated that it is indeed correct. So
> support says that something else might be blocking the traffic.
>
> What can I look at to see what might be blocking traffic on Port 25?

Your mail server for one... It is best practice to not allow just anyone to
send mail through your email server. Check to see if your mail server allows
relayed mail from your Vantage server's IP address.

To check this out, go to your Vantage server, open a DOS windows (Start | Run
| CMD) and type:

telnet <your.smtp.server's.ip.address> 25

and see if it is allowing a connection. If not, then it's a relaying issue and
you'll have to give permission in your mail server.

Also, if your server requires SMTP authentication, that can cause issues too.

Mark W.
4
Thanks. I did run telnet <your.smtp.server's.ip.address> 25, and I did receive a response.

Mark Wonsil <mark_wonsil@...> wrote: > According to support this means my email setup in the company is not
> correct. However, I have validated that it is indeed correct. So
> support says that something else might be blocking the traffic.
>
> What can I look at to see what might be blocking traffic on Port 25?

Your mail server for one... It is best practice to not allow just anyone to
send mail through your email server. Check to see if your mail server allows
relayed mail from your Vantage server's IP address.

To check this out, go to your Vantage server, open a DOS windows (Start | Run
| CMD) and type:

telnet <your.smtp.server's.ip.address> 25

and see if it is allowing a connection. If not, then it's a relaying issue and
you'll have to give permission in your mail server.

Also, if your server requires SMTP authentication, that can cause issues too.

Mark W.






---------------------------------
Get your email and more, right on the new Yahoo.com

[Non-text portions of this message have been removed]
5
If you're not on 809 patch, there is a known bug with email formats.
The message processes but cannot be sent.

I don't have the MPS # but Virginia knows of this bug. It's fixed in
809 patch and works well.

On a side note, do you have a Process running for the sending of messages?

HTH,
Calvin

-------Original Message-------

From: Kelly Potratz
Date: 9/1/2006 11:22:06 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage 8.0: Global Alerts

Thanks. I did run telnet <your.smtp.server's.ip.address> 25, and I did
receive a response.

Mark Wonsil <mark_wonsil@...> wrote: > According to support this means
my email setup in the company is not
> correct. However, I have validated that it is indeed correct. So
> support says that something else might be blocking the traffic.
>
> What can I look at to see what might be blocking traffic on Port 25?

Your mail server for one... It is best practice to not allow just anyone to
send mail through your email server. Check to see if your mail server allows
relayed mail from your Vantage server's IP address.

To check this out, go to your Vantage server, open a DOS windows (Start |
Run
| CMD) and type:

telnet <your.smtp.server's.ip.address> 25

and see if it is allowing a connection. If not, then it's a relaying issue
and
you'll have to give permission in your mail server.

Also, if your server requires SMTP authentication, that can cause issues too


Mark W.


---------------------------------
Get your email and more, right on the new Yahoo.com

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]