Shirley & Darren,
None of this will help you in your current situation but ...
Next time you purchase a software package you may want to add an addendum to
the PO that specifies the cost for additional users and locks it in. Once
you purchase the package any leverage you may have had tends to disappear.
Add something like "company-xyz agrees to sell company-abc additional user
licenses for a fixed price of $ 2,000 per user for as long as the software
is under maintenance".
An additional clause that is one of my personal favorites is "Maintenance
fees per year may not increase more than 5% per year."
Also, if you are planning on purchasing the "Entire" package you also need
to add a clause that states "Any new modules created by company-xyz will
provided for "Free" since you are purchasing the "Entire" package." Given
EPICOR's propensity for creating new modules that you have to pay for this
is the one clause that I missed when we purchased Vantage.
In either case if you want that price protection the only time you have any
chance of getting it is on the initial purchase of the package.
This isn't to say that EPICOR will easily give you these clauses but you're
only chance is on the original PO. It will depend on how deeply you dig in
your heels and on weather you have another package under review that you can
use as competition for the deal.
And, it isn't just EPICOR that you have keep your eyes wide open with ...
these are industry wide issues. So before you cuss out EPICOR keep in mind
that you'll find other software companies out there that are far worse.
It's a buyer beware situation.
J. Rubin & Co.
From: Darren Mann [mailto:dmann@...
Sent: Thursday, October 12, 2000 9:33 AM
Subject: RE: [Vantage] Vantage - Cost of New User License
I think she meant that it had gone up $1500 canadian, but I was quoted
$3960/user so you should feel lucky. We wanted to replace an older system
at a branch office that only cost us $999 and has 99% of the functionality
of Vantage without all the pretty screens. After getting the price of 5
user licenses that shot that idea in the A##.
It's crazy that user licenses cost after we paid soooo much for the
technology to begin with. Alot of software manufacturers either make their
money per seat or per server, Epicor gets fat on both!!! GREED is a
wonderful thing isn't it???
Miller Products Co.
> -----Original Message-----
> From: Shirley Graver [mailto:shirleyg@...]
> Sent: Thursday, October 12, 2000 8:59 AM
> To: email@example.com
> Subject: RE: [Vantage] Vantage - Cost of New User License
> !!!!!!!!EXCUSE ME!!!!!!!! I was quoted $3,500.00
> American!!!!! EACH. That
> should be about $5,100.00 Canadian. NOT $1,500.00 Canadian.
> Shirley H. Graver
> Systems Administrator
> Rubber Associates Inc. (Certified to QS9000/ISO9002)
> Cleveland/Akron, Ohio
> [Non-text portions of this message have been removed]
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