We have 2 invoices for 1 shipment(1 pack slip), and don’t want this(we want 1 invoice). I’ve checked all the fields I know that govern this and they seem to be set as we expect. Can someone point us in the right direction? See screenshots / explanations of where we’ve looked below.
Only 1 Pack Slip:
Customer has Combine Pack Slips checked(although there is only 1 pack slip)
Company Configuration has Use Shipment Date for Invoice Date clear(tech support told us this was needed last time this happened)