Started with RMA and issued a refund for a defective part (that was a sub part). And then sent it to A/R invoice to print out the invoice with the refund amount on it. When we print previewed the document it did not have the line item showing what was returned and refunded. Any ideas? Called Epicor and the guy I spoke with didn’t know and so a case was made. But we are needing answers so we can get this going correctly.
We are having this issue with many RMA’d parts. They won’t show up on invoices. Did you ever solve this?