Have an extremely odd issue - have never run in to this before.
We pulled in a batch of shipments for invoicing. One of the invoices is not generating the credit side of the entry (sales account). Debit (AR) is showing. Deleted the Review Journal entry. Deleted the invoice. Checked the Sales Order and Part Entry - both have the correct Group entered. On the Shipment Entry, I removed the “Shipped” checkmark, saved and reclicked it. Tried pulling in that shipment again. Same problem. I don’t know what else to review in order to pull in the credit side of the entry. Any thoughts, please?? Thanks!
This is a shot in the dark, but we once had a similar problem because of something wrong on the Customer Setup. The Inter-Company checkbox was checked when it wasn’t supposed to be checked (we are single company).
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TomAlexander - you are a genius!!! Thank you SO much!!!
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I know this is fixed already but for future reference on issues related with posting try turning on Logging in GL Transaction Type or PE Log Viewer.
The log can help trace back missing accounts.