We’re integrating Avalara and have run into a snag. In AR Invoice Entry we need to be able to change the Tax Liability, but it’s greyed out. We have entered an Avalara and Epicare ticket, we all know how long that takes. Does anyone know if this is by design or you should be able to edit it?
Do you have any Tax Liabilities set up that are for Use in AR? If not, then I would expect it to be greyed out.
Avalara handles the tax liabilities so you shouldn’t need to use it at all. What are you trying to accomplish by changing the Tax Liability?
Sorry, I got nothing. I just tried a couple of different things and I can’t get mine to be greyed out. I even removed all of the tax liabilities from Use in AR and it still wasn’t greyed out.
Out of curiosity - what is the point of having to put a liability in there? Won’t Avalara calculate tax based on the ship to country? Or does it save a API call because Avalara ignores transactions if there is a tax liability entered?
We are having issues with it not calculating the taxes and the Avalara guy thought it might be because of a record that should have the tax liability marked as international. When it was greyed out it was brought up that we should be able to edit it.
Not calculating at all or calculating incorrectly?
Not calculating at all. It was turned on, we turned it off due to this issue. They said it was because we have existing records with the wrong address’s.