We have a single user who repeatedly has the same invoice appear in her groups. I’m not in the financial realm so bear with me as I try to relay what’s happening.
In AR Invoice Entry, she creates her group and Actions → Get → Shipments.
She selects Manual Selection… and selects whichever shipments she requires. The selected invoice(s) show up in the grid as expected.
However, when she selects Actions → Group → Print Invoices the same invoice continually appears in her print group. This invoice appears to be posted already, the order is complete and closed. We’re at a loss as to why it keeps showing up.
The invoice doesn’t show up in the list of available shipments and it’s not being selected anywhere during the outlined process.
Doesn’t show up when another user logs into her PC, but it shows up when she’s on a different PC. It’s specific to this user.
Thanks again for the reply @markdamen. I tested your solution but unfortunately, it didn’t work.
While I was running some tests this morning I tried unchecking Actions → Auto Retrieve Invoices.
This seems to have done the trick - our mystery invoice is no longer in the print group. However, is this actually fixing the problem or just masking it? Other users have this checked without encountering the invoice in question. Am I likely to encounter other problems by unchecking this for this one user?
Any other ideas for why the invoice might have been appearing in the first place? Thanks!
