Cannot close job due to missing serial numbers

Epicor ERP 10
1

We have a job that we cannot close due to missing 2 serial numbers. We checked the Job Tracker and saw that 12 serial numbers were assigned to the job but Serial Numbers Assignment only showed 10. I will appreciate anyone can help to explain. Thanks
Cannot close a job due to missing serial numbers.pdf (251.1 KB)

2

If you go to Serial Number Maintenance, do the 2 missing serial numbers show a job number there?

2 Likes
3

Hi Anh, these two serials - are they appearing in Serial Number Maintenance/Tracker?
image they’ve appeared to have disconnected from the Serial Number Assignment screen so my worry is that perhaps they’ve been unassigned?

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4

Hi @akhieu we had this happen to us once as well. The end result was support providing us with a Data Fix program. They discovered the serial numbers were not assigned correctly in the transaction. Below was their response to our case:

We have received feedback from DevSupport regarding the scenario reported.
There was a SNTran record for a Serial Number that was shipped and had a TranType of Unassign. That caused the count to be wrong on the quantity completed.

They provided a program file with the instructions to run it accordingly.

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5

Hi,

Yes, these 2 serial numbers do show a job assigned to them. See attachment.

Thanks
SN Maintenance for 771-5022-0006 & 0007.pdf (104.3 KB)

6

Hi,

These two serial numbers are showing in Serial Number Maintenance and Tracker, they have been input manually using Serial Numbers Assignment. Our customer services were able to select these two s/n to create their packing slip for shipping, that is why they have shipped status. The other 10 s/n were assigned much later using the same method, same job#, and they were gotten selected and shipped. I was wondering how 12 s/n were entered with same method, assigned to same job, but only 10 were in the record. Also the two missing s/n had never been unassigned, the case of s/n being unassigned only happen when there is a typo in it.

Thanks
I hope it would clarify some of your concerns.
SN Maintenance for 771-5022-0006 & 0007.pdf (104.3 KB)

Thanks

7

Update:

image
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