CRM and Information Worker

Hi Mark,

I was reading through some older posts to find out information the
CRM module. We were able to test this module with a temporary
license. We are looking at it for more of the Helpdesk portion of
it. However, we wanted to make use of the Salesperson Workbench, but
found in too slow to use to make it useful. How do you find the
speed on your salesperson workbench loading? We are on 8.03.404B.

Thank you,

Joy Fekkes
jfekkes@...
Jaco, Inc

--- In vantage@yahoogroups.com, Mark Wagner <mjfw2003@...> wrote:
>
> We have the CRM module but not the Information Worker. CRM is
essentially a sales pipeline which compares sales YTD against a
budget for different sales territories. The Sales Person workbench is
a tracker which pulls all information related to a sales
person/territory such as contacts, orders, invoices,
opportunities/quotes, tasks, CRM calls, jobs, shipments which is a
nice tool. Call Reporting and Task Management are limited, as is the
Customer Contacts. You can also do campaigns and mailings. Overall,
a very basic CRM package at this point with the Sales Person
Workbench as its best feature
>
> > Sent: Wednesday, March 12, 2008 1:55 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] CRM and Information Worker
>
> We are considering the purchse of the CRM module and the
Information
> Worker portal. Does anyone out there have an installation and if so
do
> you mind sharing your opinions of the product?
>
> Thanks
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
>
> ---------------------------------
> Never miss a thing. Make Yahoo your homepage.
>
> [Non-text portions of this message have been removed]
>
We are considering the purchse of the CRM module and the Information
Worker portal. Does anyone out there have an installation and if so do
you mind sharing your opinions of the product?

Thanks
I'd love to hear this too as we were going test these products out but
could not get portal installed on our test server.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of kam4085
Sent: Wednesday, March 12, 2008 1:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] CRM and Information Worker



We are considering the purchse of the CRM module and the Information
Worker portal. Does anyone out there have an installation and if so do
you mind sharing your opinions of the product?

Thanks





[Non-text portions of this message have been removed]
My VAR had a hard time getting it installed at his site too. He found
out that you need to get a specific version of IW for the installation
to work and Epicor by default sends the wrong one. You will have to call
them to get the correct version. If I find out what the version number
is I will post it here


Kersten MacLennan
IT/ERP Analyst
Semrock, Inc.
3625 Buffalo Rd.,
Suite 6
Rochester, NY 14624
585-594-7009
585-594-7095 fax

kmaclennan@...

The Standard in Optical Filters for Biotech & Analytical Instrumentation


Hundreds of Thousands of Ion Beam Sputtered filters delivered -
extensive inventory now!

The information contained in this message and any attachments may be
privileged, confidential, and protected from disclosure. If the reader
of this message is not the intended recipient, or any agent responsible
for delivering this message to the intended recipient, you are hereby
notified that any dissemination, distribution, or copying of this
communication may be unlawful and therefore strictly prohibited. If you
received this message in error, please reply to the message and delete
it. Thank you




________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Paul V. Blais
Sent: Wednesday, March 12, 2008 1:56 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] CRM and Information Worker



I'd love to hear this too as we were going test these products out but
could not get portal installed on our test server.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of kam4085
Sent: Wednesday, March 12, 2008 1:55 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] CRM and Information Worker

We are considering the purchse of the CRM module and the Information
Worker portal. Does anyone out there have an installation and if so do
you mind sharing your opinions of the product?

Thanks

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
I did all that. I think it's version 8.2.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Kersten MacLennan
Sent: Wednesday, March 12, 2008 2:19 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] CRM and Information Worker



My VAR had a hard time getting it installed at his site too. He found
out that you need to get a specific version of IW for the installation
to work and Epicor by default sends the wrong one. You will have to call
them to get the correct version. If I find out what the version number
is I will post it here


Kersten MacLennan
IT/ERP Analyst
Semrock, Inc.
3625 Buffalo Rd.,
Suite 6
Rochester, NY 14624
585-594-7009
585-594-7095 fax

kmaclennan@... <mailto:kmaclennan%40semrock.com>

The Standard in Optical Filters for Biotech & Analytical Instrumentation

Hundreds of Thousands of Ion Beam Sputtered filters delivered -
extensive inventory now!

The information contained in this message and any attachments may be
privileged, confidential, and protected from disclosure. If the reader
of this message is not the intended recipient, or any agent responsible
for delivering this message to the intended recipient, you are hereby
notified that any dissemination, distribution, or copying of this
communication may be unlawful and therefore strictly prohibited. If you
received this message in error, please reply to the message and delete
it. Thank you

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Paul V. Blais
Sent: Wednesday, March 12, 2008 1:56 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] CRM and Information Worker

I'd love to hear this too as we were going test these products out but
could not get portal installed on our test server.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of kam4085
Sent: Wednesday, March 12, 2008 1:55 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] CRM and Information Worker

We are considering the purchse of the CRM module and the Information
Worker portal. Does anyone out there have an installation and if so do
you mind sharing your opinions of the product?

Thanks

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
We have the CRM module but not the Information Worker. CRM is essentially a sales pipeline which compares sales YTD against a budget for different sales territories. The Sales Person workbench is a tracker which pulls all information related to a sales person/territory such as contacts, orders, invoices, opportunities/quotes, tasks, CRM calls, jobs, shipments which is a nice tool. Call Reporting and Task Management are limited, as is the Customer Contacts. You can also do campaigns and mailings. Overall, a very basic CRM package at this point with the Sales Person Workbench as its best feature

"Paul V. Blais" <pblais@...> wrote: I'd love to hear this too as we were going test these products out but
could not get portal installed on our test server.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of kam4085
Sent: Wednesday, March 12, 2008 1:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] CRM and Information Worker

We are considering the purchse of the CRM module and the Information
Worker portal. Does anyone out there have an installation and if so do
you mind sharing your opinions of the product?

Thanks

[Non-text portions of this message have been removed]






---------------------------------
Never miss a thing. Make Yahoo your homepage.

[Non-text portions of this message have been removed]
Our VAR came in the other day and gave a demo on the package. It looks
pretty handy. IW allows for all transactions to be done through Outlook
and allows for offline access to everything. It then syncs up when the
user is back on line. I was just wondering if anyone had experience with
everyday usage as compared to a 2 hour demo


Kersten MacLennan
IT/ERP Analyst
Semrock, Inc.
3625 Buffalo Rd.,
Suite 6
Rochester, NY 14624
585-594-7009
585-594-7095 fax

kmaclennan@...

The Standard in Optical Filters for Biotech & Analytical Instrumentation


Hundreds of Thousands of Ion Beam Sputtered filters delivered -
extensive inventory now!

The information contained in this message and any attachments may be
privileged, confidential, and protected from disclosure. If the reader
of this message is not the intended recipient, or any agent responsible
for delivering this message to the intended recipient, you are hereby
notified that any dissemination, distribution, or copying of this
communication may be unlawful and therefore strictly prohibited. If you
received this message in error, please reply to the message and delete
it. Thank you




________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wagner
Sent: Wednesday, March 12, 2008 2:28 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] CRM and Information Worker



We have the CRM module but not the Information Worker. CRM is
essentially a sales pipeline which compares sales YTD against a budget
for different sales territories. The Sales Person workbench is a tracker
which pulls all information related to a sales person/territory such as
contacts, orders, invoices, opportunities/quotes, tasks, CRM calls,
jobs, shipments which is a nice tool. Call Reporting and Task Management
are limited, as is the Customer Contacts. You can also do campaigns and
mailings. Overall, a very basic CRM package at this point with the Sales
Person Workbench as its best feature

"Paul V. Blais" <pblais@... <mailto:pblais%40lavignemfg.com>
> wrote: I'd love to hear this too as we were going test these products
out but
could not get portal installed on our test server.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of kam4085
Sent: Wednesday, March 12, 2008 1:55 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] CRM and Information Worker

We are considering the purchse of the CRM module and the Information
Worker portal. Does anyone out there have an installation and if so do
you mind sharing your opinions of the product?

Thanks

[Non-text portions of this message have been removed]

---------------------------------
Never miss a thing. Make Yahoo your homepage.

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]