Edge Agent for Safari?

Does a Macintosh user running Kinetic in Safari (or Chrome for that matter), need an Edge agent or something similar?

Yes. There’s a macOS download from the Company Maintenance overflow menu - or if you try to print from Safari and don’t have EdgeAgent installed, it should prompt you.

I have not had any luck with it. I can get it installed, but when I try to print, I keep getting permission errors (viewable in the EdgeAgent debug) and nothing will print.

What Chris said! We use macs and have it running!

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Thanks @spaceage! I’ll hopefully remember this next week when I’m onsite…

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To clarify - you do not NEED the edge agent to print. YOu need the edge agent to send a file directly to a client printer without user interaction. If you do not want to install the edge agent on a mac - you can use the print preview feature to get your report in PDF format then you can open and print it directly as a user from your PDF viewer.

Not saying it is a great workflow - if it was we would not have gotten the edge agent involved in printing :wink: but it does work.

You also need it to attach anything yeah?

Only if you are using the attachment type: File System and doing client side file transfer.

this is a very popular configuration for our cloud customers that do not want to use a paid service such as ECM, Sharepoint, Google Drive or Dropbox.

If you are doing server side transfer of file attachments you do not need the edge agent either.

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