Many thanks for your detailed response. I kind thought this would be a
vantage bug but I will try to put this to the UK support team and see if
they have any ideas or solutions. It seems every time we try and use
Crystal with Vantage we come up against issues that pertain to the API
used and Vantage. Vantage never seems to utilise the current Crystal
version, even v6, and it worries me that Epicor sees their future with
Crystal alone and dropping the Report Builder option which leaves
without a simple method of having reports available, directly, from the
menu. Sorry if I'm rambling on but maybe somebody at Epicor will pick
this up and try and invest some time in getting things right.
Regards
Krzys Dajczak
Group IT Manager
PRD Holdings Limited
-----Original Message-----
From: Wayne Cox [mailto:wmc20@...]
Sent: 24 June 2003 15:43
To: vantage@yahoogroups.com
Subject: Re: [Vantage] FW: Despatch notes and shipping labels
At 01:43 PM 6/24/2003 +0100, you wrote:
I was trying to do a Crystal PO form to print on a 11x8.5" [sideways /
landscape] multi-part form on a matrix printer. Crystal would *always*
pick up the form size and orientation from the selected default printer,
rather than the one you selected for the report. As a result, the
operator
had to change the default printer in the control panel, instead of
easily
selecting it from the dialogue box when printing POs or reports.
<long rant> I never did find a solution. Epicor was not helpful.
First
they blew it off, saying they didn't offer support for Crystal. Once I
finally got the tech to understand the problem was a system-level
Vantage
to Crystal interaction (rather than just a Crystal "how to"), he still
didn't seem to understand just why it was of any concern. SeaGate was
supportive, but said it was likely a problem in the way the application
was
calling their print routines. They asked if I could tell them which of
their subroutines was being called to produce the output. I passed this
back to Epicor; their curt response: "We do not make source code
available." DumbAsses! I'm not asking for the whole program for
myself! Just give this guy at SeaGate ONE lousy line of code, or even
just
tell him which of THEIR [SeaGate / Crystal's] PUBLICLY DOCUMENTED APIs
is
being used. No Go. </long rant>
Some work-arounds:
* Right click on Printers in Control Panel and create a shortcut.
Place
shortcut on desktop / task-bar, or assign it a hot-key so you can
quickly
change default printers.
* Use a compiled Crystal report. I found printing this way honored the
printer's form settings instead of using the default printer's. The
operator will have to preview the form first, to generate the temporary
DBF
files. Then launch the compiled report. You can use a windoze icon, or
from the Vantage menu or favorites.
* Untested, but good possibility: try Caesar Development's multi-form
selector utility. Might work, since it appears to use the same print
preview that the compiled reports do.
* Untested, but good possibility #2: Try printing via Fine Print
www.fineprint.com Its "stationery" features might handle the different
form sizes.
-Wayne Cox
Twenty Three -- Information Technology Consulting
828-685-2338
[Non-text portions of this message have been removed]
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
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Your use of Yahoo! Groups is subject to the Yahoo!
<http://docs.yahoo.com/info/terms/> Terms of Service.
[Non-text portions of this message have been removed]
vantage bug but I will try to put this to the UK support team and see if
they have any ideas or solutions. It seems every time we try and use
Crystal with Vantage we come up against issues that pertain to the API
used and Vantage. Vantage never seems to utilise the current Crystal
version, even v6, and it worries me that Epicor sees their future with
Crystal alone and dropping the Report Builder option which leaves
without a simple method of having reports available, directly, from the
menu. Sorry if I'm rambling on but maybe somebody at Epicor will pick
this up and try and invest some time in getting things right.
Regards
Krzys Dajczak
Group IT Manager
PRD Holdings Limited
-----Original Message-----
From: Wayne Cox [mailto:wmc20@...]
Sent: 24 June 2003 15:43
To: vantage@yahoogroups.com
Subject: Re: [Vantage] FW: Despatch notes and shipping labels
At 01:43 PM 6/24/2003 +0100, you wrote:
>We are printing despatch notes and shipping labels from vantage to twodefault
>different matrix printers .... problem is that we have to change
>printers between printing the two different types of stationery. Isthere
>any way of setting things up so that printing both stationery types totwo
>printers on one pc can be a seamless process.Sounds like you may have hit the same bug I did a few years ago.
I was trying to do a Crystal PO form to print on a 11x8.5" [sideways /
landscape] multi-part form on a matrix printer. Crystal would *always*
pick up the form size and orientation from the selected default printer,
rather than the one you selected for the report. As a result, the
operator
had to change the default printer in the control panel, instead of
easily
selecting it from the dialogue box when printing POs or reports.
<long rant> I never did find a solution. Epicor was not helpful.
First
they blew it off, saying they didn't offer support for Crystal. Once I
finally got the tech to understand the problem was a system-level
Vantage
to Crystal interaction (rather than just a Crystal "how to"), he still
didn't seem to understand just why it was of any concern. SeaGate was
supportive, but said it was likely a problem in the way the application
was
calling their print routines. They asked if I could tell them which of
their subroutines was being called to produce the output. I passed this
back to Epicor; their curt response: "We do not make source code
available." DumbAsses! I'm not asking for the whole program for
myself! Just give this guy at SeaGate ONE lousy line of code, or even
just
tell him which of THEIR [SeaGate / Crystal's] PUBLICLY DOCUMENTED APIs
is
being used. No Go. </long rant>
Some work-arounds:
* Right click on Printers in Control Panel and create a shortcut.
Place
shortcut on desktop / task-bar, or assign it a hot-key so you can
quickly
change default printers.
* Use a compiled Crystal report. I found printing this way honored the
printer's form settings instead of using the default printer's. The
operator will have to preview the form first, to generate the temporary
DBF
files. Then launch the compiled report. You can use a windoze icon, or
from the Vantage menu or favorites.
* Untested, but good possibility: try Caesar Development's multi-form
selector utility. Might work, since it appears to use the same print
preview that the compiled reports do.
* Untested, but good possibility #2: Try printing via Fine Print
www.fineprint.com Its "stationery" features might handle the different
form sizes.
-Wayne Cox
Twenty Three -- Information Technology Consulting
828-685-2338
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
<http://rd.yahoo.com/M=251812.3170658.4537139.1261774/D=egroupweb/S=1705
007183:HM/A=1564416/R=0/SIG=11ti81skc/*http:/www.netflix.com/Default?mqs
o=60164797&partid=3170658>
<http://us.adserver.yahoo.com/l?M=251812.3170658.4537139.1261774/D=egrou
pmail/S=:HM/A=1564416/rand=688179413>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo!
<http://docs.yahoo.com/info/terms/> Terms of Service.
[Non-text portions of this message have been removed]