I don’t disagree. My biggest successes are taking user input out of the equation.
You make a lot fewer mistakes when you do not have type.
However - Inspections are a bit different, by definition they are required to have human input and can be from hundreds of different (many manual) sources.
The way that Epicor had set it up was clunky but it worked.
However now it is harder to use and requires even more manual supervision? That does not make sense.
On a practical level having a test record information directly to the right inspection plan in Epicor doesn’t work.
Laboratory devices typically don’t do that. Some of them still come with disk setups and no internet connectivity. And last I checked brooms, sprayers and polishers do not forward info over the internet either 
If you get into the weirder cases like extraction rooms (where electronic devices are not allowed) automation if even possible would cost a fortune.
Extraction room usage is a day ending in Y in many processing companies.
Any food or beverage manufacturer that does onsite lab testing or CIPS is going to feel this pain. I forgot to add pharmaceuticals, this would hit them big time too.
It doesn’t matter I like or dislike how Epicor does things 
To take away functionality that was the core requirement of a customer and also promised to said customer is bad business.
It absolutely would have impacted our decision to buy.
Can we find a solution - probably. Can it be done by May, maybe. Should Epicor have forced it on us. No
But it is appearing more and more likely that we will have to ditch the Quality module.
I guarantee when that happens Epicor will all of a sudden be able to answer the phones and return emails in a reasonable amount of time. Haha.