You can also run conversion. First like Al stated you need to do a BAQ and check for any labor ticket with status E. Then with the Employee ID and LaborHedSeq and LaborDtlSeq you go to the conversion workbench, select User Run Conversion and look for this, I don’t know if you would have it, but the first time that happened we placed a ticket and support told us to do this, since we are a SaaS we couldnt do it at the time, but it seems like we can now, which is cool.
Select the first one ie then go to actions and select Run pending conversions
In here you put in the employee number, then get transactions, select the ones you want to end and that would allow you to close the labor ticket. If you are unable to close it in the time and expense entry. Depending on how often your company runs the capture process, you will need to follow this method.
If it hasn’t been posted, you can just DMT it haha
Hope this helps!