Need to update auto-email function, but I can't find it!

Epicor ERP 10
1

When DMRs have their OpenDMR field changed, users sometimes receive the following email:

Subject: Receipt has failed inspection
Vendor ID: 000346
Name: REGAL RESEARCH AND MFG CO
Pack Id: 192336
Line: 2
Part Number: 2240167
Description: Corner Bracket 2, Voy w Crnr Blks
Failed Qty: 10
Reason Code: F2C
Description: Fail - Wrong Part
DMR: 1825
PO: 105921

One of the email accounts that receive this email is no longer with the company, and we need this email to go to a different employee now. That should be a simple fix, but I can’t find where this function exists in Epicor! I looked through the documents we have configured in APM, and none of them match this. I also can’t find any SSRS reports matching the fields listed in the auto-email. There are no BPMs or data directives connected to the DMR forms or tables. Is there somewhere else where I might find auto-email configurations?

2

That sounds like a Global Alert

image

3

Check the Business Activity Management (BAM) if in E9. I sometimes forget
that is there, and a lot people send emails through that.

The other place to check would be directly in SQL. I know we build a lot
of emails to be sent directly from SQL on data changes.

Andrew Fagan

617-335-0505

4

There it is! I hadn’t heard of Global Alerts until now.

1 Like
5

What I find useful, for these very reasons, is to create distribution lists and only use those inside Epicor code and maintain the members of these groups in your Mail system. It it so much easier than what you’re going through right now.