Have any of you experienced this situation?
My accounting team gives the quality team an “Open DMR Status Report” and asks them to clean up the Open DMRs. There are many Open DMRs in this report. However, once the quality team enters DMR Processing, there are very few DMRs that are in an Open state.
Why are the accounting team’s report and the quality team’s DMR different even though they are in the same Epicor? Is this because the quality team did not do any additional work? Is there any additional work that is needed?
Thanks in advance!
Does the resolution you mentioned mean Corrective Action? If so, I don’t think that’s the issue.
We do not use Corrective Action at all. And most DMRs do not appear in this report.
The DMR you highlighted in the report does not have any quantity that was Accepted or Rejected. Epicor allows you to manually close DMRs even without dispositioning all parts out of the DMR first. They are showing on the report because there is still quantity pending on the DMR.
I only showed you one of many pages. On other pages you can also see DMRs that have been fully disposed of. There are many more pages like this. So that’s why I’m confused.
