Have any of you experienced this situation?
My accounting team gives the quality team an “Open DMR Status Report” and asks them to clean up the Open DMRs. There are many Open DMRs in this report. However, once the quality team enters DMR Processing, there are very few DMRs that are in an Open state.
Why are the accounting team’s report and the quality team’s DMR different even though they are in the same Epicor? Is this because the quality team did not do any additional work? Is there any additional work that is needed?
Thanks in advance!
Does the resolution you mentioned mean Corrective Action? If so, I don’t think that’s the issue.
We do not use Corrective Action at all. And most DMRs do not appear in this report.
The DMR you highlighted in the report does not have any quantity that was Accepted or Rejected. Epicor allows you to manually close DMRs even without dispositioning all parts out of the DMR first. They are showing on the report because there is still quantity pending on the DMR.
I only showed you one of many pages. On other pages you can also see DMRs that have been fully disposed of. There are many more pages like this. So that’s why I’m confused.
We have a similar issue. We have a lot of open DMRs, and therefore, open jobs that cannot be closed until the DMR has been resolved. Does anyone have a good practice with this?
Ideally, we would like to transfer the DMR from the old job to a new job with the product’s serial number, and then engineering/quality can work with it. That would mean the old job can be completed and closed, and the cost can be calculated. Our DMR list is so long, and the value of DMR is a few million, and that is really annoying for finance for understandable reasons.
In your TEST environment, create a NEW job to disposition one of your DMRs to. Once the part(s) on the DMR have been dispositioned to the new job, and the DMR closes, you can then close the original job.
The issues you will see will PROBABLY be documentation- and/or finance-related. Epicor is SUPPOSED to handle the serial numbers correctly (and usually does, but check them all carefully), and if you have the “Move Costs to DMR” setting selected in Company Configuration (Modules > Production > QA), the finance should sort itself out (but again, check carefully).
Besides those two things, there are probably only a few dozen other things that can go wrong. Test thoroughly!
