Problems with 5.1

Yahoo Archive
1
I would say no. Our supervisors are notorious for having two, three, four,
or five empty login screens hanging around. (I even have it on autostart
and they still click the buttons 6 times) I've never had the promsg error
because of it. We are on 5.0, the supervisors machine was NT4.

Shirley

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Thursday, August 08, 2002 10:13 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Problems with 5.1


Here's a theory. If someone double-clicked the Vantage icon, but never
logged it, would it lock up the promsgs file during that timeperiod? I
believe 5.1 has a 'timeout' as they call it, they closes a login session
after a specified period of time. We have had his issue happen at least
three times over the past two or so months. Each time, the phenomenon
occurs, it eventually clears itself up (with no user intervention). We
didn't reboot the server or even restart Vantage. But during the time the
problem was happening it sure was odd.

Is the promsgs file locked somehow during a login? Does anyone know?

Troy Funte
Liberty Electronics

----- Original Message -----
From: Rick Spriggle
To: vantage@yahoogroups.com
Sent: Thursday, August 08, 2002 7:05 AM
Subject: RE: [Vantage] Re: Problems with 5.1


Troy,

We had that happen last year when still on 3.0. I forget the exact
reason
but it was something in Progress that didn't get reset correctly after
somebody logged on. Same thing - anybody who was already in was fine
but
nobody else could log on. There was a Eranet document on this that was
for
version 2.something that said to reboot the server. I threw everybody
out
of Vantage, rebooted the server, and it never happened again.

Rick


>There was the error "msgOpen: unable to open message file: PROMSGS."
when

>people would try to login.

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2
Greetings all,

Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our users are
getting daily "System is out of resources" error messages while utilizing
Vantage. This is even when no other applications are running. I could
understand (maybe) if this was occurring on our old Data Collection Pentium
166's but it is also occurring on Pentium 4's with 256Meg Ram.

We have PC's running Win95, Win98, Win2000 and WinXP and they all exhibit the
same behavior at some point during the day.

Has anyone else encountered this problem? Any suggestions?

Thanks in advance,

Mike Lowe
Connor Manufacturing Services
3
I have had the same problem, The amount it has happened has reduced, I don't
know why.

I spoke to epicor here in Australia but could only advise me that the PC's
weren't up the scratch. I think that was an excuse for they don't know. I
changed 90 percent of operating systems to win2000 and thing are better.


Mark Howard
Financial Controller
Jaws Buckets & Attachments
Vantage version 5.10.125


-----Original Message-----
From: Mike Lowe [mailto:MLowe@...]
Sent: Wednesday, August 07, 2002 2:12 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Problems with 5.1


Greetings all,

Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our users are
getting daily "System is out of resources" error messages while utilizing
Vantage. This is even when no other applications are running. I could
understand (maybe) if this was occurring on our old Data Collection Pentium
166's but it is also occurring on Pentium 4's with 256Meg Ram.

We have PC's running Win95, Win98, Win2000 and WinXP and they all exhibit
the
same behavior at some point during the day.

Has anyone else encountered this problem? Any suggestions?

Thanks in advance,

Mike Lowe
Connor Manufacturing Services



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

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4
Mike,
Have you taken the time to uninstall Vantage 4.0 and/or 5.0 on each client workstation, as well as unmapping the old mapped driver letters? There are a lot of registry entries, etc. that Progress uses that you may want to dispense with as they clutter and slow things down.

Troy Funte
Liberty Electronics

----- Original Message -----
From: Mike Lowe
To: vantage@yahoogroups.com
Sent: Wednesday, August 07, 2002 12:12 AM
Subject: [Vantage] Problems with 5.1


Greetings all,

Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our users are
getting daily "System is out of resources" error messages while utilizing
Vantage. This is even when no other applications are running. I could
understand (maybe) if this was occurring on our old Data Collection Pentium
166's but it is also occurring on Pentium 4's with 256Meg Ram.

We have PC's running Win95, Win98, Win2000 and WinXP and they all exhibit the
same behavior at some point during the day.

Has anyone else encountered this problem? Any suggestions?

Thanks in advance,

Mike Lowe
Connor Manufacturing Services


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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

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[Non-text portions of this message have been removed]
5
Mike,
Don't know if this is the same as your situation.
Got the same message at least 10 times yesterday and had to re-boot each time. Was doing testing on the Product Configurator module. Apparently, in this particular situation, for each instance an Excel look-up instruction is called-up, Excel is opened uniquely and is not closed. Sure enough, after 10 look-ups or so, system runs out of juice.
Called Epicor and they are checking this out. This situation has happened before, accdg to them.
Cheers from Down Under.

Gil Amilbangsa
Production Controller
Australian Healthcare Equipment, Murphy Furniture
gil.amilbangsa@...
Ph. +61 2 97551344
Fx. +61 2 97551433



-----Original Message-----
Message: 21
Date: Tue, 06 Aug 2002 21:12:18 -0700
From: "Mike Lowe"<MLowe@...>
Subject: Problems with 5.1

Greetings all,

Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our users are
getting daily "System is out of resources" error messages while utilizing
Vantage. This is even when no other applications are running. I could
understand (maybe) if this was occurring on our old Data Collection Pentium
166's but it is also occurring on Pentium 4's with 256Meg Ram.

We have PC's running Win95, Win98, Win2000 and WinXP and they all exhibit the
same behavior at some point during the day.

Has anyone else encountered this problem? Any suggestions?

Thanks in advance,

Mike Lowe
Connor Manufacturing Services



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6
I had a similiar problem after installing 5.1. I received help from
Epicors Technical Support (phone support, option 3). This may be a
performance tuning issue. Read and perform the section "What's Next -
Finalizing Installation", "Setup and Optimization of Progress" in
the installation instructions. Setup of the parameters is important.

Hope this helps.

--- In vantage@y..., "Mike Lowe"<MLowe@c...> wrote:
> Greetings all,
>
> Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our
users are
> getting daily "System is out of resources" error messages while
utilizing
> Vantage. This is even when no other applications are running. I
could
> understand (maybe) if this was occurring on our old Data Collection
Pentium
> 166's but it is also occurring on Pentium 4's with 256Meg Ram.
>
> We have PC's running Win95, Win98, Win2000 and WinXP and they all
exhibit the
> same behavior at some point during the day.
>
> Has anyone else encountered this problem? Any suggestions?
>
> Thanks in advance,
>
> Mike Lowe
> Connor Manufacturing Services
7
Odd. Just today users were getting 'low resource' errors. Also, Vantage would not allow any logins for a period of time (30 minutes or so). People already logged in could continue using Vantage, but no one else could login. There was the error "msgOpen: unable to open message file: PROMSGS." when people would try to login. After a call to Vantage Tech Support with no clue's, Vantage started working again.

Anybody have that happen or know what's happening?

Troy Funte
Liberty Electronics
----- Original Message -----
From: rocket7247
To: vantage@yahoogroups.com
Sent: Wednesday, August 07, 2002 6:32 PM
Subject: [Vantage] Re: Problems with 5.1


I had a similiar problem after installing 5.1. I received help from
Epicors Technical Support (phone support, option 3). This may be a
performance tuning issue. Read and perform the section "What's Next -
Finalizing Installation", "Setup and Optimization of Progress" in
the installation instructions. Setup of the parameters is important.

Hope this helps.

--- In vantage@y..., "Mike Lowe"<MLowe@c...> wrote:
> Greetings all,
>
> Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our
users are
> getting daily "System is out of resources" error messages while
utilizing
> Vantage. This is even when no other applications are running. I
could
> understand (maybe) if this was occurring on our old Data Collection
Pentium
> 166's but it is also occurring on Pentium 4's with 256Meg Ram.
>
> We have PC's running Win95, Win98, Win2000 and WinXP and they all
exhibit the
> same behavior at some point during the day.
>
> Has anyone else encountered this problem? Any suggestions?
>
> Thanks in advance,
>
> Mike Lowe
> Connor Manufacturing Services


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ADVERTISEMENT



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]
8
Troy,

We had that happen last year when still on 3.0. I forget the exact reason
but it was something in Progress that didn't get reset correctly after
somebody logged on. Same thing - anybody who was already in was fine but
nobody else could log on. There was a Eranet document on this that was for
version 2.something that said to reboot the server. I threw everybody out
of Vantage, rebooted the server, and it never happened again.

Rick


>There was the error "msgOpen: unable to open message file: PROMSGS." when

>people would try to login.
9
I found you can actually put the PROMSGS file in your vntgwork folder to
avoid grabbing it off the network server. AE

On Thu, 2002-08-08 at 07:05, Rick Spriggle wrote: Troy,

We had that happen last year when still on 3.0. I forget the exact
reason
but it was something in Progress that didn't get reset correctly after
somebody logged on. Same thing - anybody who was already in was fine
but
nobody else could log on. There was a Eranet document on this that was
for
version 2.something that said to reboot the server. I threw everybody
out
of Vantage, rebooted the server, and it never happened again.

Rick


>There was the error "msgOpen: unable to open message file: PROMSGS."
when

>people would try to login.


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ADVERTISEMENT

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
10
Troy,

OLD problem and very easy to deal with.

* User double clicks to start Vantage. Gets splash screen for a spell
which then goes away. Logon screen hasn't popped up yet and user guts
impatient and double clicks again. Progress then gets VERY confused and
starts generating your error msg to the log file --- zillions of times. I
had this happen once over a weekend where the log file ended up being 800
meg. In the meantime performance on your server goes into the tank because
it's too busy spitting out these silly error msgs.

* On V4 I still have this happen about once every 6 weeks.

* Goto promon and kill ALL duplicate entries ... IE. If you see the same
PC/user in TWICE - kill BOTH.

* Goto your Vantage DB directory and double click on the *.LG file. This
should bring it up under notepad/WordPad. From menu bar click on EDIT /
SELECT ALL and then click on DELETE on your keyboard. This will delete all
entries from the log file. Hit enter a couple of times so the file has
something in it. Then click on File / Save and say yes to over writing the
existing LG file. You can do this while the DB is running without causing
any problems. If you want to see what's happening page before you clear the
file just page down to the bottom and work your way back up. Progress
eventually does time out these error loops and once you see them in the LG
file it's easy to understand why the system goes into convulsions trying to
deal with them.

Todd Anderson

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Wednesday, August 07, 2002 6:44 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Problems with 5.1


Odd. Just today users were getting 'low resource' errors. Also, Vantage
would not allow any logins for a period of time (30 minutes or so). People
already logged in could continue using Vantage, but no one else could login.
There was the error "msgOpen: unable to open message file: PROMSGS." when
people would try to login. After a call to Vantage Tech Support with no
clue's, Vantage started working again.

Anybody have that happen or know what's happening?

Troy Funte
Liberty Electronics
----- Original Message -----
From: rocket7247
To: vantage@yahoogroups.com
Sent: Wednesday, August 07, 2002 6:32 PM
Subject: [Vantage] Re: Problems with 5.1


I had a similiar problem after installing 5.1. I received help from
Epicors Technical Support (phone support, option 3). This may be a
performance tuning issue. Read and perform the section "What's Next -
Finalizing Installation", "Setup and Optimization of Progress" in
the installation instructions. Setup of the parameters is important.

Hope this helps.

--- In vantage@y..., "Mike Lowe"<MLowe@c...> wrote:
> Greetings all,
>
> Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our
users are
> getting daily "System is out of resources" error messages while
utilizing
> Vantage. This is even when no other applications are running. I
could
> understand (maybe) if this was occurring on our old Data Collection
Pentium
> 166's but it is also occurring on Pentium 4's with 256Meg Ram.
>
> We have PC's running Win95, Win98, Win2000 and WinXP and they all
exhibit the
> same behavior at some point during the day.
>
> Has anyone else encountered this problem? Any suggestions?
>
> Thanks in advance,
>
> Mike Lowe
> Connor Manufacturing Services


Yahoo! Groups Sponsor
ADVERTISEMENT



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

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<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]
11
Troy,
We have been experiencing the same situation since going live on 5.1, the
first of the year. I had to boost many PCs to 256 MBs of RAM. This did the
trick on most machines. Our accountant needed more (I boosted her to 384),
and I just started getting that error message after loading an additional
program onto my PC. It is not uncommon for our people to have Outlook,
Vantage, and an Excel spread sheet open at any given time. After the 5.1
install, we initially started having problems printing. Printing would lock
up on some users, until I had them close their email. Increasing the RAM has
resolved this problem as well. As someone who can remember punching 80
column cards, I never thought I would see the day where you needed so many
resources to handle business applications.

Les Tingley
MIS
Decorated Products


> -----Original Message-----
> From: Troy Funte [SMTP:tfunte@...]
> Sent: Wednesday, August 07, 2002 7:44 PM
> To: vantage@yahoogroups.com
> Subject: Re: [Vantage] Re: Problems with 5.1
>
> Odd. Just today users were getting 'low resource' errors. Also, Vantage
> would not allow any logins for a period of time (30 minutes or so).
> People already logged in could continue using Vantage, but no one else
> could login. There was the error "msgOpen: unable to open message file:
> PROMSGS." when people would try to login. After a call to Vantage Tech
> Support with no clue's, Vantage started working again.
>
> Anybody have that happen or know what's happening?
>
> Troy Funte
> Liberty Electronics
> ----- Original Message -----
> From: rocket7247
> To: vantage@yahoogroups.com
> Sent: Wednesday, August 07, 2002 6:32 PM
> Subject: [Vantage] Re: Problems with 5.1
>
>
> I had a similiar problem after installing 5.1. I received help from
> Epicors Technical Support (phone support, option 3). This may be a
> performance tuning issue. Read and perform the section "What's Next -
> Finalizing Installation", "Setup and Optimization of Progress" in
> the installation instructions. Setup of the parameters is important.
>
> Hope this helps.
>
> --- In vantage@y..., "Mike Lowe"<MLowe@c...> wrote:
> > Greetings all,
> >
> > Since upgrading from Vantage 4.0 to 5.1 a couple weeks ago, our
> users are
> > getting daily "System is out of resources" error messages while
> utilizing
> > Vantage. This is even when no other applications are running. I
> could
> > understand (maybe) if this was occurring on our old Data Collection
> Pentium
> > 166's but it is also occurring on Pentium 4's with 256Meg Ram.
> >
> > We have PC's running Win95, Win98, Win2000 and WinXP and they all
> exhibit the
> > same behavior at some point during the day.
> >
> > Has anyone else encountered this problem? Any suggestions?
> >
> > Thanks in advance,
> >
> > Mike Lowe
> > Connor Manufacturing Services
>
>
> Yahoo! Groups Sponsor
> ADVERTISEMENT
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder
> and Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
>
> Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
>
>
> [Non-text portions of this message have been removed]
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
12
Here's a theory. If someone double-clicked the Vantage icon, but never logged it, would it lock up the promsgs file during that timeperiod? I believe 5.1 has a 'timeout' as they call it, they closes a login session after a specified period of time. We have had his issue happen at least three times over the past two or so months. Each time, the phenomenon occurs, it eventually clears itself up (with no user intervention). We didn't reboot the server or even restart Vantage. But during the time the problem was happening it sure was odd.

Is the promsgs file locked somehow during a login? Does anyone know?

Troy Funte
Liberty Electronics

----- Original Message -----
From: Rick Spriggle
To: vantage@yahoogroups.com
Sent: Thursday, August 08, 2002 7:05 AM
Subject: RE: [Vantage] Re: Problems with 5.1


Troy,

We had that happen last year when still on 3.0. I forget the exact reason
but it was something in Progress that didn't get reset correctly after
somebody logged on. Same thing - anybody who was already in was fine but
nobody else could log on. There was a Eranet document on this that was for
version 2.something that said to reboot the server. I threw everybody out
of Vantage, rebooted the server, and it never happened again.

Rick


>There was the error "msgOpen: unable to open message file: PROMSGS." when

>people would try to login.

Yahoo! Groups Sponsor
ADVERTISEMENT



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.



[Non-text portions of this message have been removed]