Proper way to Log out of Vantage

Yahoo Archive
1
Cliff,

Running Vantage 4.0. Thanks. I'll try calling Tech Support to see if
there's one of those for 4.0.

Gary

-----Original Message-----
From: Cliff Drumeller [mailto:cliff@...]
Sent: Monday, January 05, 2004 1:54 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Proper way to Log out of Vantage


Gary
In Version 6 you can get a utility call sysusr60.r I got from
support that will free up ghost licenses. I run this once every couple of
days to see if I have a ghost licenses. It disconnects them.


Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200

-----Original Message-----
From: Gary Polvinale [mailto:garyp@...]
Sent: Monday, January 05, 2004 9:32 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Mike P., Lois, Rebecca or anyone,

Happy New Year. When you guys were carrying on this thread a couple of
weeks ago, I said to myself, "I wonder why this has never happened to me?"
...Never say never. So I'd like to ask a couple of questions about this.

We had a network sync problem on one of our workstations just before the end
of the year, when that network card hiccupped (I think). I replaced the
card, but now Promon shows that we are one license short. Sounds like the
same kind of problem you guys were discussing, about "ghost" Vantage
sessions.

Rebecca mentioned she has to "remove multiple session capability" to stop
this. Would she do that from somewhere within Vantage? Or from Mike
Podlin's Timeout utility? Or somewhere else?

In Mike Podlin's reply he said, "What I've done to get around this is to
check the list of Vantage license to the list of Progress sessions, and if
there is a Vantage license in use without an associated Progress session,
delete the license and free it up. On hung Progress sessions, I terminate
them with a Promon link from my desk." Does Mike mean he can view and
terminate the Vantage licenses from within Vantage (or somewhere)?

With too few licenses already, the Vantage users are champing at the bit
over here. I need to free up that license. Any ideas?

Thanks in advance,
Gary Polvinale
Denton ATD



-----Original Message-----
From: Rebecca E. Schmuck [mailto:rschmuck@...]
Sent: Tuesday, December 16, 2003 9:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Lois,

We have this problem also, usually when someone's desktop crashes. Sometimes
I can shutdown the user through ProMon, but other times I can't. During the
times I can't, I allow multiple sessions for that user. Then, after the
system reboots over night, I remove the multiple session capability, and
then everything seems to be okay.

Rebecca
-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage


Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.






Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
<http://groups.yahoo.com/group/vantage/>


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]


Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Links

To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
2
Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.
3
We have had this same problem here as well and still haven't figured out
really why. It's extremely annoying, especially back in the day when we
used to have some people double click vantage about 50 times (literally) and
then log into each and everyone of them. I think our workers here graduated
from the "University of DUHHHHH"!

I have seen a new cutting-edge computer however that should put an end to
this issue. Its by a company called "Yellow Notepad with Pen AND ERASER".

Seriously though, I have found most of my ghost sessions are by computers
that lock up and crash (which is to be expected). One good practice that we
have put into place here is allowing only one login per user. To bad Epicor
doesn't have an option to have one login per station; in our setup that
would be much more ideal.

Anyways, those are the two main ways we have stopped this issue.

Either by clicking the 'X' in the corner or clicking File Exit, should be
sufficient enough to "Properly Close Vantage"

"Improper methods" would include such ways as diving like a bomb was about
to go off for the plug, screaming "Nooo" in slow motion and yanking the plug
out as hard one can from the wall socket ... But you can definitely try it.
:)

My two cents

Jessee Holmes

-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage

Can someone tell me the proper way for users to log out of vantage before
they close out all together. We have had a problem with ghost sessions
remaining open. Thought this might be the issue.


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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
4
Hi Lois,



We have everyone exit by backing out through Vantage.

I believe you can use the exit button or the X at the

Upper right part of the screen. Vantage always asks

If you are sure. Vantage then closes and removes the

Program from memory.



We are using Citrix and it is important for us to do it

That way.



Thanks,



John Mansfield

General Sheet Metal



-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 11:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage



Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.






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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo!
<http://docs.yahoo.com/info/terms/> Terms of Service.



[Non-text portions of this message have been removed]
5
I have not an answer to this other than its a ghost..... (Electrical noise
or magnetic field). I have a couple of workstations that will leave the
license in use no matter who uses it and logs out. I have even tried
replacing the pc in that location, and still if I exit Vantage, it says I'm
still logged on. Move the pc back to my desk and it exits fine.

What I've done to get around this is to check the list of Vantage license to
the list of Progress sessions, and if there is a Vantage license in use
without an associated Progress session, delete the license and free it up.
On hung Progress sessions, I terminate them with a Promon link from my desk.

-----Original Message-----
From: Jessee Holmes [mailto:jholmes@...]
Sent: Monday, December 15, 2003 11:01 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


We have had this same problem here as well and still haven't figured out
really why. It's extremely annoying, especially back in the day when we
used to have some people double click vantage about 50 times (literally) and
then log into each and everyone of them. I think our workers here graduated
from the "University of DUHHHHH"!

I have seen a new cutting-edge computer however that should put an end to
this issue. Its by a company called "Yellow Notepad with Pen AND ERASER".

Seriously though, I have found most of my ghost sessions are by computers
that lock up and crash (which is to be expected). One good practice that we
have put into place here is allowing only one login per user. To bad Epicor
doesn't have an option to have one login per station; in our setup that
would be much more ideal.

Anyways, those are the two main ways we have stopped this issue.

Either by clicking the 'X' in the corner or clicking File Exit, should be
sufficient enough to "Properly Close Vantage"

"Improper methods" would include such ways as diving like a bomb was about
to go off for the plug, screaming "Nooo" in slow motion and yanking the plug
out as hard one can from the wall socket ... But you can definitely try it.
:)

My two cents

Jessee Holmes

-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage

Can someone tell me the proper way for users to log out of vantage before
they close out all together. We have had a problem with ghost sessions
remaining open. Thought this might be the issue.
6
Lois,

We have this problem also, usually when someone's desktop crashes.
Sometimes I can shutdown the user through ProMon, but other times I can't.
During the times I can't, I allow multiple sessions for that user. Then,
after the system reboots over night, I remove the multiple session
capability, and then everything seems to be okay.

Rebecca
-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage


Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]
7
WOW, that sounds like some effort.

-----Original Message-----
From: Rebecca E. Schmuck [mailto:rschmuck@...]
Sent: Tuesday, December 16, 2003 8:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Lois,

We have this problem also, usually when someone's desktop crashes.
Sometimes I can shutdown the user through ProMon, but other times I can't.
During the times I can't, I allow multiple sessions for that user. Then,
after the system reboots over night, I remove the multiple session
capability, and then everything seems to be okay.

Rebecca
-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage


Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]


Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links


Yahoo! Groups Links

To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
8
It's annoying, but it works! It probably only takes about 7 minutes total.
I just need to find out why ProMon doesn't always allow me to disconnect a
user . . .
-----Original Message-----
From: Heisey, Lois [mailto:lheisey@...]
Sent: Tuesday, December 16, 2003 8:48 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Proper way to Log out of Vantage


WOW, that sounds like some effort.

-----Original Message-----
From: Rebecca E. Schmuck [mailto:rschmuck@...]
Sent: Tuesday, December 16, 2003 8:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Lois,

We have this problem also, usually when someone's desktop crashes.
Sometimes I can shutdown the user through ProMon, but other times I can't.
During the times I can't, I allow multiple sessions for that user. Then,
after the system reboots over night, I remove the multiple session
capability, and then everything seems to be okay.

Rebecca
-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage


Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]


Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links


Yahoo! Groups Links

To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links


Yahoo! Groups Sponsor
ADVERTISEMENT





----------------------------------------------------------------------------
--
Yahoo! Groups Links

a.. To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.



[Non-text portions of this message have been removed]
9
Mike P., Lois, Rebecca or anyone,

Happy New Year. When you guys were carrying on this thread a couple of
weeks ago, I said to myself, "I wonder why this has never happened to me?"
...Never say never. So I'd like to ask a couple of questions about this.

We had a network sync problem on one of our workstations just before the end
of the year, when that network card hiccupped (I think). I replaced the
card, but now Promon shows that we are one license short. Sounds like the
same kind of problem you guys were discussing, about "ghost" Vantage
sessions.

Rebecca mentioned she has to "remove multiple session capability" to stop
this. Would she do that from somewhere within Vantage? Or from Mike
Podlin's Timeout utility? Or somewhere else?

In Mike Podlin's reply he said, "What I've done to get around this is to
check the list of Vantage license to the list of Progress sessions, and if
there is a Vantage license in use without an associated Progress session,
delete the license and free it up. On hung Progress sessions, I terminate
them with a Promon link from my desk." Does Mike mean he can view and
terminate the Vantage licenses from within Vantage (or somewhere)?

With too few licenses already, the Vantage users are champing at the bit
over here. I need to free up that license. Any ideas?

Thanks in advance,
Gary Polvinale
Denton ATD



-----Original Message-----
From: Rebecca E. Schmuck [mailto:rschmuck@...]
Sent: Tuesday, December 16, 2003 9:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Lois,

We have this problem also, usually when someone's desktop crashes. Sometimes
I can shutdown the user through ProMon, but other times I can't. During the
times I can't, I allow multiple sessions for that user. Then, after the
system reboots over night, I remove the multiple session capability, and
then everything seems to be okay.

Rebecca
-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage


Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.
10
Gary
In Version 6 you can get a utility call sysusr60.r I got from
support that will free up ghost licenses. I run this once every couple of
days to see if I have a ghost licenses. It disconnects them.


Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200

-----Original Message-----
From: Gary Polvinale [mailto:garyp@...]
Sent: Monday, January 05, 2004 9:32 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Mike P., Lois, Rebecca or anyone,

Happy New Year. When you guys were carrying on this thread a couple of
weeks ago, I said to myself, "I wonder why this has never happened to me?"
...Never say never. So I'd like to ask a couple of questions about this.

We had a network sync problem on one of our workstations just before the end
of the year, when that network card hiccupped (I think). I replaced the
card, but now Promon shows that we are one license short. Sounds like the
same kind of problem you guys were discussing, about "ghost" Vantage
sessions.

Rebecca mentioned she has to "remove multiple session capability" to stop
this. Would she do that from somewhere within Vantage? Or from Mike
Podlin's Timeout utility? Or somewhere else?

In Mike Podlin's reply he said, "What I've done to get around this is to
check the list of Vantage license to the list of Progress sessions, and if
there is a Vantage license in use without an associated Progress session,
delete the license and free it up. On hung Progress sessions, I terminate
them with a Promon link from my desk." Does Mike mean he can view and
terminate the Vantage licenses from within Vantage (or somewhere)?

With too few licenses already, the Vantage users are champing at the bit
over here. I need to free up that license. Any ideas?

Thanks in advance,
Gary Polvinale
Denton ATD



-----Original Message-----
From: Rebecca E. Schmuck [mailto:rschmuck@...]
Sent: Tuesday, December 16, 2003 9:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Proper way to Log out of Vantage


Lois,

We have this problem also, usually when someone's desktop crashes. Sometimes
I can shutdown the user through ProMon, but other times I can't. During the
times I can't, I allow multiple sessions for that user. Then, after the
system reboots over night, I remove the multiple session capability, and
then everything seems to be okay.

Rebecca
-----Original Message-----
From: lois_heisey [mailto:lheisey@...]
Sent: Monday, December 15, 2003 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Proper way to Log out of Vantage


Can someone tell me the proper way for users to log out of vantage
before they close out all together. We have had a problem with ghost
sessions remaining open. Thought this might be the issue.






Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
<http://groups.yahoo.com/group/vantage/>


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]