I guess it’s really about the audience that e10 is catering for. I’m all for not discouraging anyone from using e10help. At the same time I appreciate and respect the fact the Moderators have a day job.
The “simple solution” people like @Banderson pointed out, if they aren’t going to search help, check epicare or even use a broader google search most likely aren’t going to use the search to it maximum capability, I agree totally. and even for some of the regulars like myself who forget to use some of the more exotic search terms, For example try adding site:epiusers.help.
It’s those situations where you come across a problem, that you know surely someone has come across this before, and you can’t work it out for yourself, case in point was one I logged the one the other day
I think this sort of situation is what @ckrusen was referring to. I just couldn’t find the other post.
I vote for better highlighting and educating people about the search capabilities. E.g. promoting advanced search more. Which reminds me that the drop down icon for the Tags is missing.
Encouraging users try to make their topic titles meaningful, which can be tricky when in some instances you don’t know what you don’t know at the time of the initial post.
The other thing that might be of worth considering is putting the FAQs category at the top of the list instead of E10 (just make that second).
Anyway there’s my suggestion and if any of it gets adopted then great, if not, it was just a suggestion.
Cheerio