Support Weekends for Upgrades

This brings up a question I had for Epicor support, but I kept getting voice
mail there, and they kept getting my VM when they called me back (I was at a
Crystal Reports class in MN this week and thought about tracking down
someone in support during a break and asking the question face-to-face but
worried if it would be a serious enough breach of etiquette to get 86'd from
the premises). Anyway, are there accounting problems upgrading from say,
v5.0 to v6.1 mid-period, over a weekend mid-month?

Thanks for any advice.

James


-----Original Message-----
From: Sims, Shawn [mailto:ssims@...]
Sent: Wednesday, March 10, 2004 7:57 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Support Weekends for Upgrades

I would definitely agree with that. Our next upgrade is scheduled for the
weekend of April 17th and 18th.

Shawn Sims
Hydromat Inc.-Business Applications Mgr
11600 Adie Rd
Maryland Heights, MO 63043
314-432-0070 ext 4646
ssims@...


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, March 10, 2004 7:52 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Weekends for Upgrades


Does anyone else have a problem with the pattern of support weekends for
upgrades or is it just me? They used to be the first weekend of the month
and now they tend to be the last weekend of the month. I'll bet both are
bad for most companies. End of month crunch to get stuff out the door makes
last weekend bad. Then the bean counters want to close the books after
month-end so the first weekend is bad too.

Anyone else besides me feel the middle-est weekend of the month would be far
better and less disruptive for upgrades? I know this list is monitored by
Epicor but if there is a lot of support for this concept I'll bring it up at
the MN User Group meeting on the 18th at the Vantage offices.

Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.


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Does anyone else have a problem with the pattern of support weekends for upgrades or is it just me? They used to be the first weekend of the month and now they tend to be the last weekend of the month. I'll bet both are bad for most companies. End of month crunch to get stuff out the door makes last weekend bad. Then the bean counters want to close the books after month-end so the first weekend is bad too.

Anyone else besides me feel the middle-est weekend of the month would be far better and less disruptive for upgrades? I know this list is monitored by Epicor but if there is a lot of support for this concept I'll bring it up at the MN User Group meeting on the 18th at the Vantage offices.

Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.


[Non-text portions of this message have been removed]
That would make more sense to me.

Colette Nunn
Director of Computer Services
East Moline Metal Products
1201 7th Street
East Moline, IL 61244
Phone 309-752-1381
Fax: 309-752-1382
Email: cnunn@...

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, March 10, 2004 7:52 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Weekends for Upgrades


Does anyone else have a problem with the pattern of support weekends for
upgrades or is it just me? They used to be the first weekend of the month
and now they tend to be the last weekend of the month. I'll bet both are
bad for most companies. End of month crunch to get stuff out the door makes
last weekend bad. Then the bean counters want to close the books after
month-end so the first weekend is bad too.

Anyone else besides me feel the middle-est weekend of the month would be
far better and less disruptive for upgrades? I know this list is monitored
by Epicor but if there is a lot of support for this concept I'll bring it up
at the MN User Group meeting on the 18th at the Vantage offices.

Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.


[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links


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[Non-text portions of this message have been removed]
That also makes sense to me.

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, March 10, 2004 8:52 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Weekends for Upgrades


Does anyone else have a problem with the pattern of support weekends for upgrades or is it just me? They used to be the first weekend of the month and now they tend to be the last weekend of the month. I'll bet both are bad for most companies. End of month crunch to get stuff out the door makes last weekend bad. Then the bean counters want to close the books after month-end so the first weekend is bad too.

Anyone else besides me feel the middle-est weekend of the month would be far better and less disruptive for upgrades? I know this list is monitored by Epicor but if there is a lot of support for this concept I'll bring it up at the MN User Group meeting on the 18th at the Vantage offices.

Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.


[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
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(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



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[Non-text portions of this message have been removed]
I would definitely agree with that. Our next upgrade is scheduled for the
weekend of April 17th and 18th.

Shawn Sims
Hydromat Inc.-Business Applications Mgr
11600 Adie Rd
Maryland Heights, MO 63043
314-432-0070 ext 4646
ssims@...


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, March 10, 2004 7:52 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Weekends for Upgrades


Does anyone else have a problem with the pattern of support weekends for
upgrades or is it just me? They used to be the first weekend of the month
and now they tend to be the last weekend of the month. I'll bet both are
bad for most companies. End of month crunch to get stuff out the door makes
last weekend bad. Then the bean counters want to close the books after
month-end so the first weekend is bad too.

Anyone else besides me feel the middle-est weekend of the month would be far
better and less disruptive for upgrades? I know this list is monitored by
Epicor but if there is a lot of support for this concept I'll bring it up at
the MN User Group meeting on the 18th at the Vantage offices.

Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.


[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
I completely agree. My bean counters get madder 'n hornets when major activity takes place at the end of, or beginning of the month.

----- Original Message -----
From: Todd Caughey
To: vantage@yahoogroups.com
Sent: Wednesday, March 10, 2004 8:52 AM
Subject: [Vantage] Support Weekends for Upgrades


Does anyone else have a problem with the pattern of support weekends for upgrades or is it just me? They used to be the first weekend of the month and now they tend to be the last weekend of the month. I'll bet both are bad for most companies. End of month crunch to get stuff out the door makes last weekend bad. Then the bean counters want to close the books after month-end so the first weekend is bad too.

Anyone else besides me feel the middle-est weekend of the month would be far better and less disruptive for upgrades? I know this list is monitored by Epicor but if there is a lot of support for this concept I'll bring it up at the MN User Group meeting on the 18th at the Vantage offices.

Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.


[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links


Yahoo! Groups Sponsor
ADVERTISEMENT





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a.. To visit your group on the web, go to:
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b.. To unsubscribe from this group, send an email to:
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c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.



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