Tech Support

Yahoo Archive
1
Dan,



Tech support should be able to do a webex session with you. You may have
to schedule this, but it would be better than sending the data up to
them.



Also, if you feel security may be a problem, put a password on the zip
file and then let the Epicor support person know the password - this is
how they do it when they send your converted data back to you.



Thanks,



Jason Claggett

Microsoft Small Business Specialist

MCP #3856159

2W Technologies, LLC

317.578.2393

jason@...

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dan Ernst
Sent: Monday, May 07, 2007 4:46 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Tech Support



I am sending my second copy of my database in about a month. Problem
I have is the size of my database. I cringe everytime they ask for it
because it takes so long to zip it and ftp it to their site. I have
an 18gb database but am able to compress it to about 2.5gb. This
process takes at least 10 hours. We have so many open issues since we
went to Vantage 8.03 hopefully this will be the last db I have to
send to them.

I hope we don't have a problem with our confidential data. If they
don't treat it as confidential then everyone that has sent their
database to them should be very concerned. Does anyone know their
policy on that matter?

Thanks
Dan Ernst

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"RICH WAGNER" <rwagner@...> wrote:
>
> The last few times I've used tech support, they were unable to help
> right away and immediately ask we send a copy of our database. It
seems
> to me that the front line support is questionable and I hesitate to
send
> them my database as one of the first steps.
>
>
>
> Has anyone else experienced this? And does anyone else have a
problem
> sending your confidential data to Epicor?
>
>
>
> Thanks,
>
>
>
> Rich Wagner
>
> BAW Plastics Inc.
>
> 412-384-3100
>
> rwagner@... <mailto:rwagner@...>
>
> www.bawplastics.com <http://www.bawplastics.com/>
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>





[Non-text portions of this message have been removed]
2
Ok, not one of my better days. Tech support generally gets the job done and
the people are easy to work with. The printer issue as I said is a hot
button. It only fails with Vantage and it fails multiple times per day. I
print a job from Vantage and it never shows up at the printer. I print a
job from Vantage to the fax server and it never shows up. Immediately print
from Word to either the printer or the fax server and it works fine.

Happens off and on all day long with the occasional crash of Vantage during
printing. Kind of like a sore tooth that never goes away.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
3
I was looking through old messages about this because it sounds really familiar. Some of the suggestions were for periodic emptying of the work folder. There were some others about loading an older more generic printer driver (especially for HP lasers) - even if it is a second install for a particular printer called something like HPLaser-Vntg and runs HP LJ II driver. Crystal was writen and tested against a very small set of printers.

Also, I believe there was a patch for Crystal 8.5 that dealt with printing (amongst other issues) and loading that and then copying some of those .DLLs to the client (rather than the out of the box Vantage server versions). If you had done this previously and just recently gone to 6.10 might it have possibly un-done this?

Anyway - a few more straws to grasp at.
-Todd C.

-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 4:00 PM
To: Vantage (E-mail)
Subject: [Vantage] Tech Support


Ok, not one of my better days. Tech support generally gets the job done and
the people are easy to work with. The printer issue as I said is a hot
button. It only fails with Vantage and it fails multiple times per day. I
print a job from Vantage and it never shows up at the printer. I print a
job from Vantage to the fax server and it never shows up. Immediately print
from Word to either the printer or the fax server and it works fine.

Happens off and on all day long with the occasional crash of Vantage during
printing. Kind of like a sore tooth that never goes away.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



Yahoo! Groups Sponsor

ADVERTISEMENT
<http://us.ard.yahoo.com/SIG=129bu452j/M=298184.5639630.6699735.3001176/D=groups/S=1705007183:HM/EXP=1101938575/A=2434971/R=0/SIG=11eeoolb0/*http://www.netflix.com/Default?mqso=60185400> click here
<http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=:HM/A=2434971/rand=877361765>


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* To visit your group on the web, go to:
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* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]
4
I may be late in asking this....

Does the printing ever work? Also is this printer local to the machine or
networked?

M. Manasa Reddy
ERP Specialist
Crestview Aerospace Corporation
Email: mreddy@...
Phone: (850) 682-2746 x 272


-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 4:00 PM
To: Vantage (E-mail)
Subject: [Vantage] Tech Support


Ok, not one of my better days. Tech support generally gets the job done
and
the people are easy to work with. The printer issue as I said is a hot
button. It only fails with Vantage and it fails multiple times per day.
I
print a job from Vantage and it never shows up at the printer. I print a
job from Vantage to the fax server and it never shows up. Immediately
print
from Word to either the printer or the fax server and it works fine.

Happens off and on all day long with the occasional crash of Vantage
during
printing. Kind of like a sore tooth that never goes away.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links


Yahoo! Groups Sponsor
ADVERTISEMENT





----------------------------------------------------------------------------
--
Yahoo! Groups Links

a.. To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.



[Non-text portions of this message have been removed]
5
I wrote a batch file that empties the work folder every morning. This helps
most of the time. The problem is sooner or later it will quit and you don't
have any idea that what you are printing is going nowhere. It is guaranteed
to fail every day, at any time, with no notice that it just stopped
printing.

The printer is a networked laser in shipping and the pc is in the other end
of the building with customer service. I don't understand why emptying the
work folder helps, yet the problem can't be fixed. Obviously, I am not a
programmer.

I tried other drivers and it didn't help. I will look for a Crystal 8.5
patch. Which .dll files do I need to copy to the client and where do I put
them?

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Tuesday, November 30, 2004 5:17 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tech Support



I was looking through old messages about this because it sounds really
familiar. Some of the suggestions were for periodic emptying of the work
folder. There were some others about loading an older more generic printer
driver (especially for HP lasers) - even if it is a second install for a
particular printer called something like HPLaser-Vntg and runs HP LJ II
driver. Crystal was writen and tested against a very small set of printers.


Also, I believe there was a patch for Crystal 8.5 that dealt with printing
(amongst other issues) and loading that and then copying some of those .DLLs
to the client (rather than the out of the box Vantage server versions). If
you had done this previously and just recently gone to 6.10 might it have
possibly un-done this?

Anyway - a few more straws to grasp at.
-Todd C.

-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 4:00 PM
To: Vantage (E-mail)
Subject: [Vantage] Tech Support


Ok, not one of my better days. Tech support generally gets the job done and
the people are easy to work with. The printer issue as I said is a hot
button. It only fails with Vantage and it fails multiple times per day. I
print a job from Vantage and it never shows up at the printer. I print a
job from Vantage to the fax server and it never shows up. Immediately print
from Word to either the printer or the fax server and it works fine.

Happens off and on all day long with the occasional crash of Vantage during
printing. Kind of like a sore tooth that never goes away.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



Yahoo! Groups Sponsor

ADVERTISEMENT

<http://us.ard.yahoo.com/SIG=129bu452j/M=298184.5639630.6699735.3001176/D=gr
oups/S=1705007183:HM/EXP=1101938575/A=2434971/R=0/SIG=11eeoolb0/*http://www.
netflix.com/Default?mqso=60185400> click here

<http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=
:HM/A=2434971/rand=877361765>


_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]
6
Some steps to try:
1. Check http://support.businessobjects.com/fix/hot/si75/default.asp#Crystal%20Reports%20Service%20Packs
and scroll down to the CR 8.5 section to download Service Pack 3 (sorry if the long link wraps badly - you might have to go to support.businessobject.com and work down to the patches from there). Put this on your CR development PC (you have one right?) and then start to compare the DLL version numbers in it and the Mfgsys61/DLL folder. Rename the Vantage versions (DLL-Old perhaps?) and copy the newer ones from the development PC to mfgsys61\dll folder on the Vantage server..

2. Then copy ALL the CR type .DLLs from the Vantage/DLL folder to the System32 folder on the client PC where the report is trying to be run from. Also copy P2BXBSE.DLL to the client's system32 folder. In particular crpe32.dll needs to be in synch between the development PC, mfgsys61\dll folder and the client's PC.

3. Find Sscsdk80.dll in the program Files\Seagate Software\Shared folder and copy this to the Winnt\System32 folder (or equivalent for whichever OS) on the client PC. There have been reports that certain forms with graphics (like company logo) can bomb out randomly (memory issue?) without this .dll on the client. There might also be a sscsdk32.dll too that needs to be copied.

Another thought....it might be useful to do some of these one at a time. If something works it would be nice to know which "something" it was. If the problem is really frequent (as it seems to be) then it would not take more than a day to know things have changed (or not). If something works let the group know and we can be "one up" on Support. ;)

-Todd C.

-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Wednesday, December 01, 2004 9:01 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tech Support


I wrote a batch file that empties the work folder every morning. This helps
most of the time. The problem is sooner or later it will quit and you don't
have any idea that what you are printing is going nowhere. It is guaranteed
to fail every day, at any time, with no notice that it just stopped
printing.

The printer is a networked laser in shipping and the pc is in the other end
of the building with customer service. I don't understand why emptying the
work folder helps, yet the problem can't be fixed. Obviously, I am not a
programmer.

I tried other drivers and it didn't help. I will look for a Crystal 8.5
patch. Which .dll files do I need to copy to the client and where do I put
them?

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Tuesday, November 30, 2004 5:17 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tech Support



I was looking through old messages about this because it sounds really
familiar. Some of the suggestions were for periodic emptying of the work
folder. There were some others about loading an older more generic printer
driver (especially for HP lasers) - even if it is a second install for a
particular printer called something like HPLaser-Vntg and runs HP LJ II
driver. Crystal was writen and tested against a very small set of printers.


Also, I believe there was a patch for Crystal 8.5 that dealt with printing
(amongst other issues) and loading that and then copying some of those .DLLs
to the client (rather than the out of the box Vantage server versions). If
you had done this previously and just recently gone to 6.10 might it have
possibly un-done this?

Anyway - a few more straws to grasp at.
-Todd C.

-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 4:00 PM
To: Vantage (E-mail)
Subject: [Vantage] Tech Support


Ok, not one of my better days. Tech support generally gets the job done and
the people are easy to work with. The printer issue as I said is a hot
button. It only fails with Vantage and it fails multiple times per day. I
print a job from Vantage and it never shows up at the printer. I print a
job from Vantage to the fax server and it never shows up. Immediately print
from Word to either the printer or the fax server and it works fine.

Happens off and on all day long with the occasional crash of Vantage during
printing. Kind of like a sore tooth that never goes away.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



Yahoo! Groups Sponsor

ADVERTISEMENT

< http://us.ard.yahoo.com/SIG=129bu452j/M=298184.5639630.6699735.3001176/D=gr
oups/S=1705007183:HM/EXP=1101938575/A=2434971/R=0/SIG=11eeoolb0/* http://www.
netflix.com/Default?mqso=60185400> click here

< http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=
:HM/A=2434971/rand=877361765>


_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



Yahoo! Groups Sponsor

ADVERTISEMENT
<http://us.ard.yahoo.com/SIG=129sqhi50/M=298184.5639630.6699735.3001176/D=groups/S=1705007183:HM/EXP=1101999736/A=2434971/R=0/SIG=11eeoolb0/*http://www.netflix.com/Default?mqso=60185400> click here
<http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=:HM/A=2434971/rand=168410354>


_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]
7
Thanks for the info. I installed the patch. I will try compare the files
and copy as you suggested. I will keep you posted.

Thanks again for the detailed instructions.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, December 01, 2004 10:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tech Support



Some steps to try:
1. Check
http://support.businessobjects.com/fix/hot/si75/default.asp#Crystal%20Report
s%20Service%20Packs
and scroll down to the CR 8.5 section to download Service Pack 3 (sorry if
the long link wraps badly - you might have to go to
support.businessobject.com and work down to the patches from there). Put
this on your CR development PC (you have one right?) and then start to
compare the DLL version numbers in it and the Mfgsys61/DLL folder. Rename
the Vantage versions (DLL-Old perhaps?) and copy the newer ones from the
development PC to mfgsys61\dll folder on the Vantage server..

2. Then copy ALL the CR type .DLLs from the Vantage/DLL folder to the
System32 folder on the client PC where the report is trying to be run from.
Also copy P2BXBSE.DLL to the client's system32 folder. In particular
crpe32.dll needs to be in synch between the development PC, mfgsys61\dll
folder and the client's PC.

3. Find Sscsdk80.dll in the program Files\Seagate Software\Shared folder and
copy this to the Winnt\System32 folder (or equivalent for whichever OS) on
the client PC. There have been reports that certain forms with graphics
(like company logo) can bomb out randomly (memory issue?) without this .dll
on the client. There might also be a sscsdk32.dll too that needs to be
copied.

Another thought....it might be useful to do some of these one at a time. If
something works it would be nice to know which "something" it was. If the
problem is really frequent (as it seems to be) then it would not take more
than a day to know things have changed (or not). If something works let the
group know and we can be "one up" on Support. ;)

-Todd C.

-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Wednesday, December 01, 2004 9:01 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tech Support


I wrote a batch file that empties the work folder every morning. This helps
most of the time. The problem is sooner or later it will quit and you don't
have any idea that what you are printing is going nowhere. It is guaranteed
to fail every day, at any time, with no notice that it just stopped
printing.

The printer is a networked laser in shipping and the pc is in the other end
of the building with customer service. I don't understand why emptying the
work folder helps, yet the problem can't be fixed. Obviously, I am not a
programmer.

I tried other drivers and it didn't help. I will look for a Crystal 8.5
patch. Which .dll files do I need to copy to the client and where do I put
them?

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Tuesday, November 30, 2004 5:17 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tech Support



I was looking through old messages about this because it sounds really
familiar. Some of the suggestions were for periodic emptying of the work
folder. There were some others about loading an older more generic printer
driver (especially for HP lasers) - even if it is a second install for a
particular printer called something like HPLaser-Vntg and runs HP LJ II
driver. Crystal was writen and tested against a very small set of printers.


Also, I believe there was a patch for Crystal 8.5 that dealt with printing
(amongst other issues) and loading that and then copying some of those .DLLs
to the client (rather than the out of the box Vantage server versions). If
you had done this previously and just recently gone to 6.10 might it have
possibly un-done this?

Anyway - a few more straws to grasp at.
-Todd C.

-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 4:00 PM
To: Vantage (E-mail)
Subject: [Vantage] Tech Support


Ok, not one of my better days. Tech support generally gets the job done and
the people are easy to work with. The printer issue as I said is a hot
button. It only fails with Vantage and it fails multiple times per day. I
print a job from Vantage and it never shows up at the printer. I print a
job from Vantage to the fax server and it never shows up. Immediately print
from Word to either the printer or the fax server and it works fine.

Happens off and on all day long with the occasional crash of Vantage during
printing. Kind of like a sore tooth that never goes away.

Mitchell Kirby
Riten Industries, Inc.

740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



Yahoo! Groups Sponsor

ADVERTISEMENT

<
http://us.ard.yahoo.com/SIG=129bu452j/M=298184.5639630.6699735.3001176/D=gr
oups/S=1705007183:HM/EXP=1101938575/A=2434971/R=0/SIG=11eeoolb0/*
http://www.
netflix.com/Default?mqso=60185400> click here

<
http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=
:HM/A=2434971/rand=877361765>


_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
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[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]
8
The last few times I've used tech support, they were unable to help
right away and immediately ask we send a copy of our database. It seems
to me that the front line support is questionable and I hesitate to send
them my database as one of the first steps.



Has anyone else experienced this? And does anyone else have a problem
sending your confidential data to Epicor?



Thanks,



Rich Wagner

BAW Plastics Inc.

412-384-3100

rwagner@... <mailto:rwagner@...>

www.bawplastics.com <http://www.bawplastics.com/>







[Non-text portions of this message have been removed]
9
I am sending my second copy of my database in about a month. Problem
I have is the size of my database. I cringe everytime they ask for it
because it takes so long to zip it and ftp it to their site. I have
an 18gb database but am able to compress it to about 2.5gb. This
process takes at least 10 hours. We have so many open issues since we
went to Vantage 8.03 hopefully this will be the last db I have to
send to them.

I hope we don't have a problem with our confidential data. If they
don't treat it as confidential then everyone that has sent their
database to them should be very concerned. Does anyone know their
policy on that matter?

Thanks
Dan Ernst


--- In vantage@yahoogroups.com, "RICH WAGNER" <rwagner@...> wrote:
>
> The last few times I've used tech support, they were unable to help
> right away and immediately ask we send a copy of our database. It
seems
> to me that the front line support is questionable and I hesitate to
send
> them my database as one of the first steps.
>
>
>
> Has anyone else experienced this? And does anyone else have a
problem
> sending your confidential data to Epicor?
>
>
>
> Thanks,
>
>
>
> Rich Wagner
>
> BAW Plastics Inc.
>
> 412-384-3100
>
> rwagner@... <mailto:rwagner@...>
>
> www.bawplastics.com <http://www.bawplastics.com/>
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
10
Rich,

I've had to send my DB to Epicor a couple of times. I can't recall the
exact reasons, but it was a last resort kind of thing. Epicor has a "Mutual
Nondisclosure Agreement" which was signed by both parties. The verbiage
satisfied the legal people here.

Bob Walton

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf
Of RICH WAGNER
Sent: Monday, May 07, 2007 4:17 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Tech Support


The last few times I've used tech support, they were unable to help
right away and immediately ask we send a copy of our database. It seems
to me that the front line support is questionable and I hesitate to send
them my database as one of the first steps.



Has anyone else experienced this? And does anyone else have a problem
sending your confidential data to Epicor?



Thanks,



Rich Wagner

BAW Plastics Inc.

412-384-3100

rwagner@... <mailto:rwagner@...>

www.bawplastics.com <http://www.bawplastics.com/>







[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
11
RICH WAGNER wrote:
> The last few times I've used tech support, they were unable to help
> right away and immediately ask we send a copy of our database. It seems
> to me that the front line support is questionable and I hesitate to send

This goes back a few years, but one that REALLY ticked me off, was an accounting clerk at our place called tech, and they had her trying to copy the .DB file from the shared drive and send it to them!

Problem is (or was), the techs have no idea how Vantage works in the real world. It appears they each have their own local copy on their workstation, running Progress single user mode, and they're clueless that the customers aren't doing the same. The only "correct" way to even do it is use the backup utility to extract a snapshot. It was about that time I moved things around and got the .DB stuff entirely out of the shared directory tree.

-Wayne
12
We had this problems numerous times before.
We did not have any problem with sending our data to Epicor.

I used to be a programmer and I know that testing a program, or finding
a problem, is sometimes necessary to have customer data.

Adam Gwizdz
Manager, Corporate IT Systems
Main Tape Company
1 Capital Drive, Suite 101
Cranbury, NJ 08512


_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of RICH WAGNER
Sent: Monday, May 07, 2007 4:17 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Tech Support



The last few times I've used tech support, they were unable to help
right away and immediately ask we send a copy of our database. It seems
to me that the front line support is questionable and I hesitate to send
them my database as one of the first steps.

Has anyone else experienced this? And does anyone else have a problem
sending your confidential data to Epicor?

Thanks,

Rich Wagner

BAW Plastics Inc.

412-384-3100

rwagner@... <mailto:rwagner%40bawplastics.com>
<mailto:rwagner@... <mailto:rwagner%40bawplastics.com> >

www.bawplastics.com <http://www.bawplastics.com/
<http://www.bawplastics.com/> >

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
13
How Long does it or should it take to get so info back? We send them
our DB about three weeks ago and can't get an answer or even a return
phone call letting us know what the status is. Very frustrating
considering we pay for it.

Rick Johnston
Accel Group Inc.
Information System Administrator

--- In vantage@yahoogroups.com, "Gwizdz, Adam" <Adam.Gwizdz@...>
wrote:
>
> We had this problems numerous times before.
> We did not have any problem with sending our data to Epicor.
>
> I used to be a programmer and I know that testing a program, or
finding
> a problem, is sometimes necessary to have customer data.
>
> Adam Gwizdz
> Manager, Corporate IT Systems
> Main Tape Company
> 1 Capital Drive, Suite 101
> Cranbury, NJ 08512
>
>
> _____
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of RICH WAGNER
> Sent: Monday, May 07, 2007 4:17 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Tech Support
>
>
>
> The last few times I've used tech support, they were unable to help
> right away and immediately ask we send a copy of our database. It
seems
> to me that the front line support is questionable and I hesitate to
send
> them my database as one of the first steps.
>
> Has anyone else experienced this? And does anyone else have a
problem
> sending your confidential data to Epicor?
>
> Thanks,
>
> Rich Wagner
>
> BAW Plastics Inc.
>
> 412-384-3100
>
> rwagner@... <mailto:rwagner%40bawplastics.com>
> <mailto:rwagner@... <mailto:rwagner%40bawplastics.com> >
>
> www.bawplastics.com <http://www.bawplastics.com/
> <http://www.bawplastics.com/> >
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
14
I know the feeling. Since going to 8.03 we have been really
frustrated, it seems that version is so unstable. Makes you wonder
how many of the support staff is supporting that version and how many
are working on the next version.

Dan Ernst

--- In vantage@yahoogroups.com, "Rick" <rickj@...> wrote:
>
> How Long does it or should it take to get so info back? We send
them
> our DB about three weeks ago and can't get an answer or even a
return
> phone call letting us know what the status is. Very frustrating
> considering we pay for it.
>
> Rick Johnston
> Accel Group Inc.
> Information System Administrator
>
> --- In vantage@yahoogroups.com, "Gwizdz, Adam" <Adam.Gwizdz@>
> wrote:
> >
> > We had this problems numerous times before.
> > We did not have any problem with sending our data to Epicor.
> >
> > I used to be a programmer and I know that testing a program, or
> finding
> > a problem, is sometimes necessary to have customer data.
> >
> > Adam Gwizdz
> > Manager, Corporate IT Systems
> > Main Tape Company
> > 1 Capital Drive, Suite 101
> > Cranbury, NJ 08512
> >
> >
> > _____
> >
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
> Behalf
> > Of RICH WAGNER
> > Sent: Monday, May 07, 2007 4:17 PM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Tech Support
> >
> >
> >
> > The last few times I've used tech support, they were unable to
help
> > right away and immediately ask we send a copy of our database. It
> seems
> > to me that the front line support is questionable and I hesitate
to
> send
> > them my database as one of the first steps.
> >
> > Has anyone else experienced this? And does anyone else have a
> problem
> > sending your confidential data to Epicor?
> >
> > Thanks,
> >
> > Rich Wagner
> >
> > BAW Plastics Inc.
> >
> > 412-384-3100
> >
> > rwagner@ <mailto:rwagner%40bawplastics.com>
> > <mailto:rwagner@ <mailto:rwagner%40bawplastics.com> >
> >
> > www.bawplastics.com <http://www.bawplastics.com/
> > <http://www.bawplastics.com/> >
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
15
Sometimes it takes a while,

Call your CAM, that's what we do, it doesn't solve the problem any
quiker but at least you can get a status instead of being left twisting
in the wind.



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Rick
Sent: Tuesday, May 08, 2007 3:52 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Tech Support



How Long does it or should it take to get so info back? We send them
our DB about three weeks ago and can't get an answer or even a return
phone call letting us know what the status is. Very frustrating
considering we pay for it.

Rick Johnston
Accel Group Inc.
Information System Administrator

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Gwizdz, Adam" <Adam.Gwizdz@...>
wrote:
>
> We had this problems numerous times before.
> We did not have any problem with sending our data to Epicor.
>
> I used to be a programmer and I know that testing a program, or
finding
> a problem, is sometimes necessary to have customer data.
>
> Adam Gwizdz
> Manager, Corporate IT Systems
> Main Tape Company
> 1 Capital Drive, Suite 101
> Cranbury, NJ 08512
>
>
> _____
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
> Of RICH WAGNER
> Sent: Monday, May 07, 2007 4:17 PM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Tech Support
>
>
>
> The last few times I've used tech support, they were unable to help
> right away and immediately ask we send a copy of our database. It
seems
> to me that the front line support is questionable and I hesitate to
send
> them my database as one of the first steps.
>
> Has anyone else experienced this? And does anyone else have a
problem
> sending your confidential data to Epicor?
>
> Thanks,
>
> Rich Wagner
>
> BAW Plastics Inc.
>
> 412-384-3100
>
> rwagner@... <mailto:rwagner%40bawplastics.com>
> <mailto:rwagner@... <mailto:rwagner%40bawplastics.com> >
>
> www.bawplastics.com <http://www.bawplastics.com/
<http://www.bawplastics.com/>
> <http://www.bawplastics.com/ <http://www.bawplastics.com/> > >
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>





[Non-text portions of this message have been removed]
16
My understanding has been these are two very seperate groups. So seperate they have to "throw messages over a wall" (figuratively) to communicate and it is recognized this is not always done well. Especially with regard to identifying actual "bugs" and communicating this to development and better yet having a clear feedback to support. Let alone getting word back to the customer about wher their issue is. Everyone else is assuming the other group is taking care of the customer. There seems to be a lot of cracks in this process for things to fall through.

This is probably the number one reason that I, as a 6.1 site manager, have very a good experience with support....nothing much is changing and development is not involved. I am sure they can compare satisfaction ratings for support of 6.1 versus 8.x and see this as a smoking gun that that for a new and fluid product like 8.x there has to be excellent communication between support and development. Now Epicor needs to do something about it.
-Todd C.


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of Dan Ernst
Sent: Tuesday, May 08, 2007 3:03 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Tech Support



I know the feeling. Since going to 8.03 we have been really
frustrated, it seems that version is so unstable. Makes you wonder
how many of the support staff is supporting that version and how many
are working on the next version.

Dan Ernst

--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com, "Rick" <rickj@...> wrote:
>
> How Long does it or should it take to get so info back? We send
them
> our DB about three weeks ago and can't get an answer or even a
return
> phone call letting us know what the status is. Very frustrating
> considering we pay for it.
>
> Rick Johnston
> Accel Group Inc.
> Information System Administrator
>
> --- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com, "Gwizdz, Adam" <Adam.Gwizdz@>
> wrote:
> >
> > We had this problems numerous times before.
> > We did not have any problem with sending our data to Epicor.
> >
> > I used to be a programmer and I know that testing a program, or
> finding
> > a problem, is sometimes necessary to have customer data.
> >
> > Adam Gwizdz
> > Manager, Corporate IT Systems
> > Main Tape Company
> > 1 Capital Drive, Suite 101
> > Cranbury, NJ 08512
> >
> >
> > _____
> >
> > From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com [mailto: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
> Behalf
> > Of RICH WAGNER
> > Sent: Monday, May 07, 2007 4:17 PM
> > To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > Subject: [Vantage] Tech Support
> >
> >
> >
> > The last few times I've used tech support, they were unable to
help
> > right away and immediately ask we send a copy of our database. It
> seems
> > to me that the front line support is questionable and I hesitate
to
> send
> > them my database as one of the first steps.
> >
> > Has anyone else experienced this? And does anyone else have a
> problem
> > sending your confidential data to Epicor?
> >
> > Thanks,
> >
> > Rich Wagner
> >
> > BAW Plastics Inc.
> >
> > 412-384-3100
> >
> > rwagner@ <mailto:rwagner%40bawplastics.com>
> > <mailto:rwagner@ <mailto:rwagner%40bawplastics.com> >
> >
> > www.bawplastics.com < http://www.bawplast <http://www.bawplastics.com/> ics.com/
> > < http://www.bawplast <http://www.bawplastics.com/> ics.com/> >
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>







[Non-text portions of this message have been removed]