This is a fairly common part of the process with Epicor. It is done hundreds
of times a year for various reasons. Upgrades, mass imports,
troubleshooting, and other various service requests.
I am not sure what the government officials with laptops has to do with it,
but Epicor has several servers setup where they will put your DB, they are
internal only and are only accessed within their network.
They are not concerned with your actual data, only in getting your system to
work.
Vantage is a unique product due to the vast amount of customization that can
be done by the end user, and putting your DB onto their servers which are
assumed to be setup "perfectly" in a static environment, they can better
determine where the problem might be.
If they can re-create the problem then it is either a definite problem with
their program, or your data. If the problem cannot be re-created then it
points to your specific system being the problem, and they can then start to
find the problem by comparing differences between your system and their
"perfect" systems.
They have no need to and don't really care about your data other than making
sure it's not corrupt, and thus not the problem. Your DB is scrubbed off the
system once your problem has been solved and they no longer need it.
of times a year for various reasons. Upgrades, mass imports,
troubleshooting, and other various service requests.
I am not sure what the government officials with laptops has to do with it,
but Epicor has several servers setup where they will put your DB, they are
internal only and are only accessed within their network.
They are not concerned with your actual data, only in getting your system to
work.
Vantage is a unique product due to the vast amount of customization that can
be done by the end user, and putting your DB onto their servers which are
assumed to be setup "perfectly" in a static environment, they can better
determine where the problem might be.
If they can re-create the problem then it is either a definite problem with
their program, or your data. If the problem cannot be re-created then it
points to your specific system being the problem, and they can then start to
find the problem by comparing differences between your system and their
"perfect" systems.
They have no need to and don't really care about your data other than making
sure it's not corrupt, and thus not the problem. Your DB is scrubbed off the
system once your problem has been solved and they no longer need it.
----- Original Message -----
From: "Chris Thompson" <chriselectrix@...>
To: <vantage@yahoogroups.com>
Sent: Wednesday, August 19, 2009 10:20 AM
Subject: [Vantage] Vantage - Epicor want a copy of our data
> Hi All,
>
> Epicor have requested that we FTP them a copy of ALL of our data to them
> for them to keep so that they can use it for support issues and can
> re-create bugs in it.
>
> Have any one you ever had to send your entire database to Epicor?
>
> In the last 28 years of trading, we have never had to send our data
> off-site to our legacy system providers for them to fault find. It has
> always been either done remotely or on-site.
>
> I would be interested to hear your views.
>
> It does make us nervous considering government officials can leave their
> laptops and CDs on the tube in London with hundreds of thousands of
> people's private details on.
>
> Thanks.
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>
>
>