UPS HazMat doc not printing

I don’t know the name of the Hazmat doc that prints from UPS thru Quick ship but it is the red & white stripped paper. We put this paper in the printer and Quick Ship fills it in. I has attached it for reference.

Our issue is the document will show printing on the printer spooler and in the print jobs (shows it as a pdf file) but never prints out. Has anyone else have issues with this not printing?
UPS HazMat paper.pdf (419.0 KB)