ACH NACHA File Not Generating After 2026.100.7 Update

Kinetic ERP
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1

Since updating to Kinetic 2026.100.7, we’ve run into an issue processing ACH Payments in Payment Entry. The group processes without any visible errors, but the system is no longer generating the NACHA/text file that we’d normally retrieve via Server File Download.

Our environment is Epicor-hosted (shared server), and checking System Monitor shows no errors related to this.

Has anyone else run into this since updating? Looking for:

  • Whether this is a known issue with 2026.100.7
  • Any config changes related to ACH file generation that might have been affected
  • Suggestions on where else to check logs, since System Monitor isn’t showing anything

Thanks in advance for any insight!

2

I think the issue is something like this:

  • Your payment method had the FULL path to where the file should be generated
  • When you open process payments, this path is defaulted, you leave it and submit the process
  • The file is not generated

I’d like confirmation but this is my working theory.

So, how it works now and its supposed to be the intended behavior, you select a “relative” path in payment method or process payments, and the file is generated in the USER folder, not Company.

There is a bug however, payment method file dialog opens Company, process payments dialog opens User, so keep that in mind. The main process however always uses the USER folder as base and then the “relative” path provided by the user.

3

There is a known issue where Electronic Interface Files, including ACH files, are not created in the expected Server File Download > Company folder. Instead, they generated in Server File Download > User for the user who triggered the file generation.

Does the ACH file appear in the Server File Download > User folder? If it does, this is related to PRB0320519 (it is a high severity issue with our Development team)