I am fairly certain I know the answer to this, but just to be safe I figured I should ask anyway: We received an email from Epicor yesterday stating that there is an Edge Agent Update due to a new SSL Certificate being issued. We run E10.2.600.6 on-prem…Is this “Edge Agent” update something we nee…

Edge Agent only matters in the Kinetic Interface. It allows you to print directly from the browser to your printer or to read local files.

We’re in the middle of an upgrade to Kinetic. We’ve never heard of this Edge Agent previously so I genuinely have no idea is it something that gets installed/updated on the the terminal servers our user’s computers? We are starting to use our browsers to access Epicor now. Typically we used Parallel…

It is only needed for direct printing, without it you get a PDF Preview of your reports in the browser.

So assuming some users would want to print directly to paper. Who needs to install this EMS? Again we are not on-premise we are a weird hosted senario.

This is installed by each Individual user on their computers (or in a Terminal Server Environment)

Jose, does it matter for on prem using the kinetic interface? We use the edge agent, we are on prem, do we need to do anything? I haven’t delved into the architecture of the edge agent enough to understand how it works so this whole certificate thing has me a little confused for on prem instances. …

[image] utaylor: In short, do on prem people using the kinetic interface have to do anything? Yes if you have the Edge Agent you need to update it too.

[image] utaylor: I sense Epicor had to change certificates running the edge agent or something? Since we aren’t hosted by them I was assuming we are fine to do nothing. I would assume it needs to connect to epicor.com for the update, for on prem users. I can’t imagine it needing anything els…

We are on 10.2, and some of my users do use the Kinetic interface, however this Edge Agent is not something I have ever seen in my environment. I guess that is what is throwing me for a loop.

Edge Agent Update Notification

Epicor ERP 10

jkane (John Kane) February 3, 2023, 4:18pm 26

Beat you to it @Mark_Wonsil Ha Ha! Just realized I read the post wrong, you were giving me credit.

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Edge Agent Update Notification

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