Using 10.1.5.500.21
We have a Report Style that allows users to send A/P Remittances via email using the report id “ApCheck”. When selecting this Report Style today, it errors as shown below.
It was working about a month ago per users, but has stopped working. I’ve done about 5 hours of research without a clear idea of what to do next. This error can have multiple causes and I’ve researched that.
This Report style used has a breaking and routing rule based on VendorNum and PaymentNumber. Then it has a Routing Action of “send email”. None of that has been changed in last year based on dates.
I checked and the SMTP server was changed in August but the problem started in late September so I’m not seeing that as a cause, yet. The SMTP server is currently setup to use an account at mail.smtp2go.com.
I would appreciate ideas on how to diagnose the cause further.
I can’t access Epicor Support because we are so far behind in updates. When I last worked here (2017) I kept Epicor updated but my replacement did not. Any way I’m back here helping them out and working towards upgrading once new servers are in place.
The underlying provider failed on EnlistTransaction.
at Erp.Internal.AP.ProcessPayment.RunProcess(Int64 instanceTaskNum, String outputFileName) in C:_Releases\ERP\UD10.1.500.21\Source\Server\Internal\AP\ProcessPayment\ProcessPayment.cs:line 517
at Ice.Hosting.TaskCaller.InnerExecuteTask(IceDataContext newContext) in C:_Releases\ICE\3.1.500.21\Source\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 93
at Ice.Hosting.TaskCaller.ExecuteTask() in C:_Releases\ICE\3.1.500.21\Source\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 54
at Ice.Lib.RunTask.BpmFriendlyTaskLauncher.Run(String sessionIdPrefix, IceContext db, Action taskRunner) in C:_Releases\ICE\3.1.500.21\Source\Server\Services\Lib\RunTask\BpmFriendlyTaskLauncher.cs:line 58
at Ice.Services.Lib.RunTaskSvc.InnerRunTask(Int64 ipTaskNum, Boolean suppressTransaction) in C:_Releases\ICE\3.1.500.21\Source\Server\Services\Lib\RunTask\RunTask.cs:line 526
at Ice.Services.Lib.RunTaskSvcFacade.RunTask(Int64 ipTaskNum) in C:_Releases\ICE\3.1.500.21\Source\Server\Services\Lib\RunTask\RunTaskSvcFacade.cs:line 87
at SyncInvokeRunTask(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Epicor.Hosting.OperationBoundInvoker.InnerInvoke(Object instance, Func2 func) in C:\_Releases\ICE\3.1.500.21\Source\Framework\Epicor.System\Hosting\OperationBoundInvoker.cs:line 59 at Epicor.Hosting.OperationBoundInvoker.Invoke(Object instance, Func2 func) in C:_Releases\ICE\3.1.500.21\Source\Framework\Epicor.System\Hosting\OperationBoundInvoker.cs:line 28
at Epicor.Hosting.Wcf.EpiOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) in C:_Releases\ICE\3.1.500.21\Source\Framework\Epicor.System\Hosting\Wcf\EpiOperationInvoker.cs:line 23
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(RequestContext request, Boolean cleanThread, OperationContext currentOperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult result)
at System.ServiceModel.Dispatcher.ChannelHandler.OnAsyncReceiveComplete(IAsyncResult result)
at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
at System.ServiceModel.Channels.SecurityChannelListener1.ReceiveItemAndVerifySecurityAsyncResult2.InnerTryReceiveCompletedCallback(IAsyncResult result)
at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceiveAsyncResult.OnReceive(IAsyncResult result)
at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
at System.ServiceModel.Channels.SynchronizedMessageSource.ReceiveAsyncResult.OnReceiveComplete(Object state)
at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(Object state)
at System.Runtime.Fx.AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)
at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
at System.Net.Security.NegotiateStream.ProcessFrameBody(Int32 readBytes, Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.NegotiateStream.ReadCallback(AsyncProtocolRequest asyncRequest)
at System.Net.AsyncProtocolRequest.CompleteRequest(Int32 result)
at System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32 bytes)
at System.Net.FixedSizeReader.ReadCallback(IAsyncResult transportResult)
at System.Runtime.AsyncResult.Complete(Boolean completedSynchronously)
at System.ServiceModel.Channels.ConnectionStream.IOAsyncResult.OnAsyncIOComplete(Object state)
at System.Net.Sockets.SocketAsyncEventArgs.OnCompleted(SocketAsyncEventArgs e)
at System.Net.Sockets.SocketAsyncEventArgs.FinishOperationSuccess(SocketError socketError, Int32 bytesTransferred, SocketFlags flags)
at System.Net.Sockets.SocketAsyncEventArgs.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)