When I try to log into our test environment, we are getting an invalid log on with the message: “max number of users exceeded. Please try again later.” I tried two administrative accounts and both are getting the same log on error message. I restarted the appservers and it still did not resolve the issue.
Did you check the Admin Console for the test environment to make sure you aren’t maxed out?
Are you set to only allow one session?
I don’t think we have the Admin Console set up. We’ve allowed multiple users into the session and there shouldn’t really be that many people using the Test environment if 1-2 people at the most.
You could do a SQL query and look at the licuser table when the application server is shut down. There should be only a few entries. Short of having the admin console you can truncate this table (ONLY in TEST) to try and clear things up.
The SQL query on the licuser table is showing no users logged in with the appserver still up.
Does your server log file have any errors that might be helpful? You could install the Admin console from the Epicor905 folder to give a little more insight.
I ran into this after i did a restore and ran out of space on that server.
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Here is the server log file error message:
[17/07/12@13:06:54.456-0500] P-006292 T-006448 1 AS – (Procedure: ‘authenticateBase manager/Security.p’ Line:1311) 37000: [Microsoft][SQL Server Native Client 10.0][SQL Server]The transaction log for database ‘EpicorPilot905’ is full due to ‘LOG_BACKUP’.
[17/07/12@13:06:54.546-0500] P-006292 T-006448 1 AS – as/connect.p connect procedure ended with an ERROR condition. (8025)
Change your database to simple mode and run a backup
We ran a backup and did a shrink of the log file. We are now able to log back in after freeing up space. Thanks.